Retail Branch Manager - Headquarters

LET US INTRODUCE OURSELVES

Citizens Bank was founded in 1953 by a group of business and civic leaders. Citizens Bank is a financial services organization that is committed to serving the needs of the communities it serves. Its progressive community banking model focuses on the delivery of exceptional customer service while employing advanced technology and products which allow its customers to have one bank to serve all their needs. The Bank takes pride in a heritage of independence that honors the vision of its founders and remains dedicated to the financial progress of the people it serves. With a mission statement of People First, we always strive to deliver an amazing customer experience and provide the best products and services possible by every member of the Citizens Bank team.

WHY YOU WILL LOVE WORKING FOR CITIZENS BANK...

• Access to great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, and Employee Discounts.
• A mission‑driven culture centered on genuinely improving people's lives.
• Deep roots in the Batesville community with a commitment to service that goes back more than 70 years.
• A collaborative, supportive workplace where your leadership impacts both the team and the community.
• Opportunities for professional advancement as part of a respected and growing financial institution.

WHAT DOES THE RETAIL BRANCH MANAGER DO?

The Branch Manager leads all aspects of branch operations while driving business growth and strengthening Citizens Bank's presence in the Batesville community. This role oversees staff leadership, customer experience, and performance management with a focus on developing the team and helping associates reach their potential. The Branch Manager ensures the branch operates efficiently, achieves financial goals, and delivers on our People First mission every day.

Overall Branch Leadership & Management

• Provide strategic direction for the branch, overseeing daily operations, staffing, scheduling, compliance, and service delivery with support from the Assistant Branch Manager.
• Monitor and manage branch performance, ensuring goals are met in deposits, new accounts, consumer loans, customer satisfaction, and operational excellence.
• Oversee branch operational activities including cash handling procedures, vault management, ATM operations, and regulatory reporting.
• Support staff in resolving customer inquiries, escalated issues, or complex service needs to ensure exceptional customer service.
• Assist customers with consumer lending needs and guide them through the borrowing process.
• Maintain compliance with all bank policies, procedures, security, and regulatory requirements.
• Lead and develop branch staff through coaching, mentoring, and performance management to build a high‑performing, service‑driven team.
• Foster a culture of accountability, professionalism, and empowerment, ensuring every team member reflects Citizens Bank's People First values.

Business Development & Community Engagement

• Implement strategies to grow deposits, loans, and new customer relationships.
• Build strong relationships with local businesses, organizations, and civic leaders to identify partnership and referral opportunities.
• Actively engage in calling efforts, onsite business visits, and community networking to generate new business and strengthen existing relationships.

• Serve as a visible ambassador of Citizens Bank throughout Batesville and surrounding communities.
• Champion Citizens Bank's commitment to community development by identifying ways the branch can support local needs and economic growth.
• Uphold and promote the Bank's longstanding dedication to serving the people of Independence County and beyond.

WHAT ARE THE SKILLS YOU NEED TO SUCCEED IN THIS ROLE?

• 2+ years of experience in banking, management, or related leadership role.
• Strong leadership skills with proven success in motivating and developing teams.
• Demonstrated ability in business development, community engagement, or customer relationship management.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities and adapt to change.
• Knowledge of banking operations, compliance, and risk management.
• Proficiency with computers and digital banking platforms.
• Ability to work branch hours, including some evenings and weekends.

If this sounds like the role for you, apply today!

Citizens Bank is an Equal Opportunity Employer