Retail Business Manager

Sight & Sound is an organization comprised of people with diverse talents coming together as one in Christ to tell His story through who we are and what we do.  We foster a culture of love for God and love for others, trust and teamwork, and a collaborative environment in which we get to do our best work every day. 

The Retail Business Manager is responsible for the ongoing business management of Sight & Sound Ministries’ Retail efforts across all locations, including in-theater gift shops, concessions, and e-commerce.

Essential Duties and Responsibilities:

• Partner with the Director of Business Strategy to establish and implement a retail strategy that aligns with the company’s overall business objectives, in support of Sight & Sound’s vision and mission.
• Champion Sight & Sound’s brand voice at every retail and e-commerce touchpoint while representing business needs.
• Optimize profits through effective pricing strategies and inventory management, overseeing product selection and vendor management of all merchandise and concessions products.
• Ensure the effective and efficient management of queue lines, traffic flow, and retail processes.
• Partner with the Retail Supervisors to provide direction to the Retail teams. Ensure teams have the tools and training necessary to create an exceptional guest experience while maximizing productivity, profitability, and operational excellence.
• Lead the continual development and management of Sight & Sound’s e-Commerce site and systems.
• Serve as the product manager for the POS system, becoming an expert in the software: troubleshoot issues, train teams, and seek out new opportunities to utilize the system more effectively.
• Drive data-supported decision making. Review and communicate sales trends to increase sales and profitability.
• Create and maintain close partnerships with key partners and teams while supporting Sight & Sound’s core values and culture.
• Travel to Branson location regularly (minimum of 2 trips per year).
• All other duties as assigned.

Prerequisites:

• Collaborative, positive, strategic
• Ability to motivate and inspire others; visionary
• Analytic, numeric, and problem-solving skills
• Creative thinker
• Business acumen, strong professional and emotional leadership (IQ and EQ)

The physical demands of this position are typical for a desk job. You will be at a desk most of the day, typically with the option to sit or stand. You may have to lift/exert up to 10 lb.s of force on occasion. The full physical requirements of this job are available upon request.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.