Retail Customer Representative – Entry Level

Launch Point Inc is seeking a fresh and innovative Retail Customer Representative to join our expanding Retail Marketing and Customer Service Department. We pride ourselves on our hands-on training, strong mentorship, and a culture that fuels career development. This is an excellent opportunity for someone eager to launch their career in customer service, brand management, and retail marketing.

The ideal candidate will receive full training across all departments within our firm and will quickly become an integral part of our high-performing team. Our motto is perpetual growth and opportunity—and we stand by it.

Daily Responsibilities:

• Track and report sales data and territory assessments to senior leadership

• Attend daily team meetings to review strategies and tools for success

• Stay up to date on product knowledge, client promotions, and competitor offerings

• Represent our clients and educate potential customers in a professional, engaging way

• Build and maintain long-term customer relationships throughout the experience

• Travel locally within assigned territories and occasionally for national conferences

Qualifications:

• Bachelor’s degree preferred or relevant customer-facing experience

• Strong problem-solving, influence, and communication skills

• Previous experience in customer service, retail, or sales is a plus

• Confident with public speaking and client interactions, both in person and over the phone

• Flexible schedule and openness to occasional travel

• Must be local to the Knoxville area, have reliable transportation, and be able to start immediately if hired

What We Offer:

• Full training and mentorship across marketing, sales, and customer service

• A collaborative, team-first culture with daily support and development

• Advancement opportunities into leadership and management roles

• Opportunity to represent nationally recognized brands

• Travel opportunities for top performers and national networking events

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