Retail Host

Description

JOB SUMMARY: To assist in supporting the mission of Bok Tower Gardens through the profitable operation of The Shop at Bok, providing a quality experience for the visitors.

DUTIES:

Sales and Customer Service

• Maintain a neat & professional personal appearance with a cheerful professional attitude (Smile)
• Greet and make eye contact with customers entering store, with 7 seconds
• Be knowledgeable about shop merchandise in order to answer customer questions and explain the educational value of the item or what it represents
• Learn about new products, new displays, and storage changes
• Have adequate knowledge about the Gardens, Bok Tower, Pinewood Estate, special events and local area
• Assist customers as requested, and get assistance if you do not know
• Encourage and accept customer requests for merchandise using Merchandise Request Form
• Satisfy customers regarding their comments and complaints
• Ensure that the cashier counter is always attended and kept neat and clean
• Answer the telephone promptly
• Participate in onsite and offsite sales or special events

Shop Maintenance and Appearance

• Maintain merchandise displays to be attractive, clean and customer-friendly
• Create displays for new merchandise and utilize educational signage when appropriate
• Maintain a pleasant environment in customer and work areas
• Maintain cabinets and stockroom in a neat, orderly and logical fashion
• Vacuum floors on weekends and spot mop as necessary
• Clean door glass and jewelry case glass daily and as needed
• Dust shelves, counters and windowsills as assigned
• Restock daily from computer report to replenish sold merchandise
• Restock as assigned from cabinets and stockroom
• Touch-up displays daily to keep fresh appearance
• Keep all areas free of safety hazards
• Maintain neat and safe environment while doing displays or processing merchandise
• At end of day, ensure that shop is orderly, mobility carts are plugged in, lights are out, doors are locked, and alarm is set.
• Take trash and broken down cardboard boxes to trailer or dumpster
• Fill in for Plant Shop Host as scheduled

Communication

• Provide schedule requests well in advance, and cooperate in solving any conflicts
• Report low levels of merchandise and supplies for re-ordering
• Immediately report any suspicious person/activities, or safety hazards to management staff
• Communicate your suggestions, ideas, comments, problems and complaints, as well as those from the visitors to the Retail Services Assistant Manager or other managers as appropriate
• Be a team player and maintain open communication with staff and volunteers
• Attend full-staff meetings and training sessions as scheduled
• Read mail, e-mail, and listen to voice mail messages daily and respond appropriately
• Answer telephone and respond appropriately
• Serve on Bok Tower Gardens special committees as required

Cashiering

• Transact cash register sales using scanner
• Transact sales manually during storms when registers are un-plugged
• Have thorough knowledge of all cash register functions
• Provide 10% discount for members and 50-hour+ volunteers, and 20% discount for employees
• Handle pet pen rentals, and provide written directions
• Handle mobility cart rentals, and have adequate knowledge to provide hands-on instruction
• Provide services for special promotions
• Perform deposit and deposit check procedures as scheduled
• Work with courier daily to get deposit to bank and to acquire change
• At end of day, close out and balance cash registers and credit card authorization terminals
• At end of day, perform cash out procedures as scheduled to balance banks and cash receipts
• At end of day, run back up and reports at server as scheduled

Merchandise Receiving

• Follow safety standards for handling heavy boxes
• Check in merchandise and ensure quantity and quality
• Report discrepancies and question back orders with vendors, and provide documentation
• Indicate discontinued merchandise SKU's in the computer
• Create and/or update vendor records and merchandise SKU's as needed
• Establish and/or update pricing according to gross margin guidelines
• Perform computer receiving, and print purchase order and receiving report
• Print price labels and co-ordinate pricing with staff and volunteers
• Scan new merchandise pictures into computer
• Process invoices with purchase orders for approval
• Handle general office duties and special projects as assigned by the Retail Services Assistant Manager

Inventory Maintenance

• Participate in the inventory counting process every summer
• Take line or vendor inventory counts as assigned throughout year

Requirements

KNOWLEDGE AND ABILITIES:

• Good verbal and written communication skills
• Good organizational skills for dealing with diverse duties
• Pleasant, polite manner for dealing with public as well as staff
• Flexible and motivated
• Outstanding customer service skills
• Ability to work in a fast-paced environment
• Excellent time-management abilities
• Must be able to handle a variety of multiple duties
• Good interpersonal and problem solving skills
• Good computer skills
• Dependable and trustworthy

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent
• Some previous experience in the retail industry preferred