Ace Hardware is seeking a qualified operations manager to be responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. An effective manager maximizes productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards. They demonstrate knowledge of the store’s purpose and goals and have the skills to help associates achieve those goals.
Major Responsibilities:
- Train, coach and develop associates using our S.A.L.E.S. process.
- Implement the marketing strategy to include in-store promotions, local and national advertising and events, visual merchandising and a high level of housekeeping
- Resolve customer and employee issues in a timely and satisfactory manner
- Lead associate team to meet and exceed store goals
- Be proficient in all store technology including POS system
- Develop ideas to increase store traffic, implement and execute those ideas at retail
- Monitor daily cash reports, employee scheduling, progressive discipline, product ordering, inventory management and operational efficiencies
Minimum Requirements:
- Posses a vast product knowledge of hardware related products along with a willingness to learn
- Minimum of 5 years retail management experience
- Strong leadership and analytical skills
- Superior customer service skills
- Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations
- Strong problem-solving and organizational skills
- Ability to lead and develop others
- Able to handle multiple projects and task with a high attention to detail
- Knowledge of retail computer systems, MS Word and Excel a plus
- Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business
Physical Requirements:
- Ability to stand for an extended period of time and lift up to 40 lbs.
- Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth
Ace goes beyond hardware: build a future, a purpose, and a community with us. Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment.
At Ace you have the opportunity to grow with the company in a fun and active work environment.
Click through and start your journey with us now!
Work schedule
- Weekend availability
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- 401(k) matching
- Employee discount
- Paid training
