Retail Manager

This position is critical to the ministry of Sky Ranch and contributes directly to our mission of leading youth and families to know and follow Christ. The Retail Manager oversees and manages all Sky Ranch retail outlets located at the Van, Texas facility. The major areas of responsibility include but are not limited to scheduling and overseeing staff, guest experience in the store, training, restocking, managing equipment, managing the online store, receiving and preparing products for sale, and maintaining inventory. This position supports the ministries of Sky Ranch and helps exceed guest expectations through exciting merchandise and retail options before, during, and after their Sky Ranch experience.

Hire and provide direction and supervision of staff along with support of co-manager and/or director; develop and communicate goals and objectives; monitor and provide constructive feedback and direction to direct reports.

Receive and prepare products for sale.

Order edible COGs, supplies, and products (Candy, Drinks, Snacks, Ice Cream). This includes determining best items based on research.

Develop and implement retail processes and procedures, utilizing retail best practices.

Organize, clean, and oversee all storage for all Van retail.

Maintain awareness of retail’s daily gross sales and profitability, operate stores to remain within sales and expense budgets. Maintain retail price structure versus cost in all retail outlets.

Effectively arrange retail items to create a fun and enticing area that is conducive to shopping.

Communicate with the Director of Retail through required monthly updates, financial reports, and monthly, semester and yearly statistical data.

Co-manage inventory two to three times a year.

Maintain compliance with Sky Ranch’s employee policies and procedures.

Must be current on certifications, trainings, and compliance with local health departments before serving in café.

Handling cash in retail outlets at Van. Managing inventory and budget.

Three years of retail or purchasing management.

Knowledge of principles and processes for providing excellent customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Ability to effectively manage staff in areas such as selection, development, coaching, motivation, scheduling, and performance evaluation.

Ability to exercise independent thinking and initiative.

Ability to relate positively, influentially, and sensitively to a broad spectrum of people with diverse personalities in a variety of multi-tiered relationships and settings included but not limited to customers (campers, parents, teachers, etc.), retail staff, other co-workers and peers. Create and foster productive personal relationships with other departments and keep lines of communication open.

Ability to manage and report budgets proficiently.

Ability to investigate and analyze information; draw conclusions and offer problem solving skills with sound judgment.

Excellent and professional written communication skills. Ability to speak clearly and be understood in face-to-face interactions; to articulate with accuracy on the telephone and through e-mail. Excellent listening skills.

Excellent interpersonal skills and relationship building skills.

Ability to maintain confidentiality and communicate the vision of Sky Ranch to both internal and    external customers.

Retail store equipment, café equipment, and inventory.

Ability to grasp, push, pull, carry or otherwise manipulate objects; ability to perform tasks requiring action of muscles or groups of muscles and foot and/or hand-eye coordination, including reaching, bending and stooping frequently.

Must be able to work a flexible schedule, including nights and weekends; must be able to work overtime as needed. Working weekends is required during summer camp season.

Some exposure to physical risk typical for working with boxed inventory. Hazards may include, but are not limited to, slipping and tripping.

Commitment to Christian principles and teachings both professionally and personally.  Must be able to fully support Sky Ranch’s Doctrinal Statement. An active membership in a church whose spiritual beliefs are aligned with Sky Ranch’s Doctrinal Statement.

Commitment to Sky Ranch’s Vision, Mission, Values (Who We A.R.E.) and Principles (WOW, Stewardship, and

Excellence) demonstrated in daily behavior.

Must demonstrate annually a clear background check and review of child safety practices as required for camp accreditation by the American Camping Association.

Possess personal spiritual discipline that models a proactive approach toward personal, spiritual, and relational health.