Retail Office Manager/Customer Service Associate

Gillman Home CenterWinchester, IN

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

Hybrid remote

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

This position will be a hybrid office manager and cashier/customer service on the sales floor. This person will complete office duties for 20 hrs/week, then cashier/customer service for 20 hrs/week.Essential Functions:

Provide excellent service to customers.
Treat all team members, vendors, and customers with courtesy and respect.
Greet and assist customers in a positive, approachable manner.
Answer store telephone, transfer calls/take messages, etc.
Count money and reconcile cash from previous day’s sales.
Update all daily reports (daily journal, sales/credit card report and over/short).
Review cashier reports to find cash over/shorts.
Apply payments to A/R accounts as they are received.
Pick up mail daily and distribute to the appropriate team members.
Email Do It Best invoice summary, including the inventory receipt number, to the Central Office daily.
Email non-Do It Best invoices, including the inventory receipt number, to the Central Office daily.
Help resolve issues with purchase orders before sending to Central Office.
Turn in all necessary paperwork to central office.
Utilize packing slips to accurately receive inventory into Spruce. Scan all packing slips with bar code sticker into Spruce.
Help update and maintain the accuracy of rewards member database.
Check email frequently throughout the day and correspond as needed.
Order office supplies for store.
Provide in store support as needed including, but not limited to ringing out customers, price changes, cycle counts, other customer service duties, etc.
Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
Help out in other departments as necessary.
Follow all company policies and procedures.
Other duties as assigned.

Work Competencies:

Customer Service
Teamwork
Attention to detail
Organization

Supervisory Responsibility: This position does not directly supervise anyone.Work Environment: While performing the duties of this job, the employee is inside the store. The noise level in the work environment is usually low.Physical Requirements:The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

Prolonged periods of sitting, standing and walking throughout the day.
Must be able to lift up to 10 lbs occasionally.

Position Type and Expected Hours of Work:This is a full-time position, 40 hours/week. Weekdays, Mon – Fri. Office Mgr duties 20 hrs/week, Cashier/Customer Service on sales floor 20 hrs/week.Required Education and Experience:

High School Diploma or GED
3+ years of office management/reception experience preferred.
1+ years of retail experience a plus.

Benefits Offered:

Medical Insurance
Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
401k plan with employer contribution
Company paid $25k Life Insurance Plan
Employee discount
Vacation time

Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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FAQs About Retail Office Manager/Customer Service Associate Jobs at Gillman Home Center

What is the work location for this position at Gillman Home Center?

This job at Gillman Home Center is located in Winchester, IN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Gillman Home Center?

Employer has not shared pay details for this role.

What employment applies to this position at Gillman Home Center?

Gillman Home Center lists this role as a Full-time position.

What experience level is required for this role at Gillman Home Center?

Gillman Home Center is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Gillman Home Center for this role?

Gillman Home Center offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Vacation, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Gillman Home Center?

You can apply for this role at Gillman Home Center either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.