Retail Operations & Community Engagement Specialist

Reporting to the Director, the Specialist Sales & CE Ops Strategic Planning & Performance will assist the Manager and Director for Sales & CE Ops Strategic Planning & Performance to execute, and continuously improve upon a retail strategy that supports the member and prospect experience, profitable growth across all product lines, and greater efficiency in operations across retail channels. This will include the day-to-day coordination of operations and retail strategic projects for the retail channel including community offices, mall kiosks, and other retail/sales sites. The Specialist will also support Community Engagement in establishing operational standards and rigor to drive performance through systems, processes, policies and procedures, training. They will provide various levels of support from translating strategies to project plans for execution, to database maintenance and reporting, to aid strategic planning and performance.

Duties/Responsibilities

• Facilitates cross-functional collaboration through regular retail site visits and daily coordination with multiple stakeholders including Sales, Member Services, EDS, Brand/Marketing, Facilities, Fleet, Technology/IT, Compliance to support existing retail sites.

• Identifies and resolves specific operational and business issues in a timely manner, assuming an active role in driving 'root cause' analysis and proactively remediating issues and anticipated risks.

• Identifies opportunities for retail site enhancements, process improvement and efficiencies to improve member and prospect experience at retail locations.

• Supports implementation of processes/P&Ps.

• Helps in the development of training materials and delivery of training on systems, tools, processes for Sales/MS.

• Coordinates staff scheduling for all LoB at retail sites.

• Provides operational/project management support for retail initiatives and special projects (e.g., customer amenities, new retail sites roll-outs, etc.)

• Assists on sales production/ad hoc data collection and reporting.

• Additionally, the Specialist will support Community Engagement operations as follows:

• Conducts research on competitors' community events.

• Supports the development and administration of CE Resource Center and other tools and resources to enhance CE effectiveness.

• Supports the development of P&Ps for CE.

• Maintains/updates various Salesforce weekly/monthly and ad-hoc business unit data collection, dashboard analysis and reporting (events tracking, leads generation, leads to enrollment conversions, Look Ahead Calendar etc.)

• Assists with systems development/enhancements including Salesforce to support CE operations.

• Perform various enterprise project coordination and administrative support functions (templates, project/outcome trackers, etc.

Minimum Qualifications

• Associates Degree from an accredited university

• Handle multiple tasks with a proactive, flexible approach to changing priorities

• Advanced level experience in MS Suite - Project, Word, Excel, PowerPoint, and Visio

• Strong communication skills

• Proven ability to lead and deliver on strategic initiatives

• Must be willing and able to travel to assigned retail sites

Preferred

• Bachelor's degree from an accredited institution
• Database Analysis and Reporting, and Project Management experience

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services, LLC.

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All hiring and recruitment at Healthfirst is transacted with a valid "@healthfirst.org" email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $83,100 - $120,360

• All Other Locations (within approved locations): $73,400 - $109,225

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

• The hiring range is defined as the lowest and highest salaries that Healthfirst in "good faith" would pay to a new hire, or for a job promotion, or transfer into this role.