Retail Operations Coordinator

Job Description

Position Summary

The Retail Operations Coordinator is responsible for coordinating and administering the daily operations of Campbellsville University's retail services, including Tiger Kroger, the Tiger Shop, and related auxiliary retail functions. The position serves as the primary operational coordinator for retail activities and is responsible for supervising staff, administering inventory and purchasing processes, evaluating operational performance, coordinating vendor relationships, implementing operational procedures, and supporting the financial and operational effectiveness of university retail services.

The position exercises independent judgment and discretion in managing daily operations, resolving operational issues, allocating resources, prioritizing work activities, and implementing improvements within established university policies and departmental objectives.

Essential Duties and Responsibilities

Operations Administration

• Coordinate and oversee daily operations of campus retail locations to ensure effective service delivery and operational continuity.
• Develop, implement, and modify operational procedures, workflows, and service standards to improve efficiency and customer experience.
• Evaluate operational challenges and independently resolve routine issues involving staffing, inventory, customer service, facilities, and vendor support.
• Implement operational improvements consistent with departmental goals and university policies.

Business Analysis and Performance

• Monitor sales performance, inventory trends, customer purchasing patterns, and operational metrics.
• Analyze retail performance data and recommend adjustments to product mix, merchandising strategies, inventory levels, and operational practices.
• Prepare and analyze reports to departmental leadership regarding operational effectiveness and retail performance.
• Support departmental planning initiatives through operational analysis and business reporting.

Purchasing and Vendor Coordination

• Make purchasing decisions for departmental needs.
• Coordinate inventory replenishment, receiving, merchandising, and stock management activities.
• Evaluate vendor performance and make decisions regarding products, services, and supplier relationships.
• Serve as the primary operational contact for vendors and suppliers regarding daily and ongoing retail operations.

Staff Leadership

• Hire, supervise, train, schedule, and direct staff.
• Support and monitor employee performance management, disciplinary action, and staffing needs.
• Coordinate staffing assignments and ensure appropriate operational coverage.
• Promote service excellence and maintain a positive customer-focused work environment.

Financial Administration

• Oversee cash handling, point-of-sale reconciliation, deposits, and operational controls.
• Assist in monitoring departmental expenditures and support budget planning activities.
• Implement operational adjustments that support financial stewardship and efficient use of resources.

Campus Engagement and Auxiliary Support

• Coordinate retail participation in campus events, orientations, admissions activities, and special programs.
• Support marketing initiatives, promotional campaigns, and customer engagement efforts.
• Collaborate with university departments and auxiliary service partners to support institutional objectives.
• Provide support for other auxiliary service operations as assigned.

Minimum Qualifications

• Associate degree or equivalent combination of education and relevant experience required; bachelor's degree preferred.
• Two years of progressively responsible experience in retail operations, business operations, customer service management, merchandising, or related fields.
• Demonstrated experience supervising or directing the work of others.
• Strong analytical, organizational, communication, and problem-solving skills.
• Experience with point-of-sale systems, inventory management, purchasing processes, and Microsoft Office applications.
• Ability to exercise independent judgment, manage multiple priorities, and make operational decisions to achieve departmental objectives.

Physical Requirements

• Ability to stand, walk, bend, lift, and move merchandise throughout the workday.
• Ability to lift and carry up to 60 pounds.
• Occasional evening and weekend work required to support retail operations and campus events.