Retail Operations Intern

The Retail Operations Intern will support the Retail Operations team with store performance analysis, operational execution, reporting, communications, and special projects. This internship provides hands-on experience with multi-unit retail operations, customer service, merchandising execution, inventory practices, and business performance. The intern will collaborate with field and corporate partners while contributing to initiatives that support sales, operational consistency, customer experience, and associate engagement.

DUTIES AND RESPONSIBILITIES:

Operational Support & Coordination

• Assist with maintaining operational calendars, project trackers, meeting notes, and action-item logs.
• Support communication of operational priorities, procedures, promotions, and business updates to field teams.
• Help prepare operational reports, presentations, and leadership updates.
• Track open items, deadlines, approvals, and follow-up activities across assigned projects.
• Maintain organized electronic files, templates, and operational documentation.

Store Performance & Reporting

• Compile and analyze sales, labor, inventory, customer-service, and operational performance information.
• Assist with identifying trends, variances, and opportunities across retail locations.
• Support preparation of recurring scorecards, dashboards, and business review materials.
• Help validate information submitted by field teams and follow up on missing or incomplete data.
• Participate in operational reviews and cross-functional project meetings.

Merchandising, Inventory & Customer Experience

Support execution of merchandising standards, product launches, promotions, and seasonal initiatives.

• Assist with monitoring inventory, product availability, shrink, and replenishment-related activities.
• Review store feedback and performance information to identify opportunities to improve operational execution.
• Support projects designed to improve the customer experience and maintain brand standards.
• Participate in store visits, operational assessments, and field projects, as assigned.

Cross-Functional Partnership & Special Projects

Collaborate with Merchandising, Finance, Human Resources, Loss Prevention, Marketing, Supply Chain, and other departments on operational initiatives.

• Assist with process-improvement projects and the development of standardized tools and resources.
• Support research, data collection, and documentation for special projects and business initiatives.
• Prepare presentations, summaries, and recommendations for management review.
• Create and update user guides, job aids, process documentation, and operational templates.

TYPICAL KNOWLEDGE AND SKILLS:

• Ability to work independently and collaboratively in a hybrid work environment.
• Strong organizational, analytical, problem-solving, interpersonal, verbal, and written communication skills.
• Proficiency in Microsoft Excel, Word, PowerPoint, Outlook, and Teams.
• Ability to analyze sales and operational information and communicate findings clearly.
• Working knowledge of retail operations, customer service, merchandising, inventory, or business-management concepts.
• Demonstrated flexibility and the ability to adapt positively to changing business needs and priorities.
• Strong attention to detail, accuracy, organization, and follow-through.
• Ability to manage multiple priorities, protect confidential information, and meet deadlines in a fast-paced environment.
• Ability to collaborate effectively with store teams, field leaders, corporate departments, vendors, and other business partners.

POSITION QUALIFICATIONS:

• Legal Age: 18 Years
• Rising senior enrolled in an accredited college or university program with a minimum 2.5 GPA.
• Pursuing a degree in Business Administration, Retail Management, Operations Management, Merchandising, Marketing, Supply Chain, Hospitality Management, Data Analytics, or a related field.
• Relevant coursework, retail or customer-service experience, campus leadership, or prior internship experience is a plus.
• Familiarity with retail reporting, point-of-sale systems, inventory systems, or data-analysis tools is a plus.

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