Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
The Role
We're hiring a Retail Operations Manager/Sr. Manager to be the owner of operational truth for our retail business. This person translates retail opportunities, distribution, and commitments into operational execution — so what we promise a buyer is exactly what we ship. Sitting between our Retail and Operations teams, you'll give both something they need as we scale: visibility and proactivity.
This role is for someone with:
- Experience running retail operations for a CPG brand across national retailers
- Fluency in the retail order-to-cash flow: EDI, ASNs, routing guides, OTIF, and compliance
- A knack for spotting problems in POs, inventory, or freight before a buyer does — and bringing the fix
- Comfort translating sales plans into forecasts that inventory planners can actually use
- A sharp eye for chargebacks and deductions, and the persistence to recover what's ours
- Clear, proactive communication with Sales, Operations, Finance, and 3PL partners
- A track record of thriving in a fast-moving, build-the-process-as-you-go environment
What You'll Do
Purchase Order Management
- Own the retail PO process end to end, from intake through EDI, 3PL release, ASN, and delivery
- Track every open and in-transit PO and confirm we're hitting retailer OTIF and fill-rate targets
- Flag at-risk orders early and drive root-cause fixes when we miss
New Retailer Onboarding
- Run a standard onboarding checklist for every new retailer: EDI, routing guide, labeling, case and pallet specs, vendor portals, and freight terms
- Keep Create compliant at setup and on an ongoing basis as retailer requirements evolve
New Product Setup
- Align SKU assortment and door counts by retailer with the Retail team
- Ensure item data matches across retailer portals, our ERP, and our 3PLs, delivered on the product setup timeline
Distribution & Logistics
- Stay in the weeds on retail shipments with our Distribution & Logistics lead
- Ensure inventory is ready before pickup, our 3PL performs to its SLAs, and freight cost is known before product ships
Chargebacks & Deductions
- Be Finance's go-to partner on chargeback and deduction nuances
- Find the root cause, lead disputes inside each retailer's window, and track recovery
Risk Mitigation
- Stay fully up to speed on supply: weeks of supply, inbound shipments, lead times, and testing holds
- Work with Retail to adjust plans before a buyer ever sees a problem
Requirements
- 5-8 years in sales operations, retail operations, or retail fulfillment, ideally at a CPG brand
- Hands-on experience with national retailers such as Target, Walmart, Kroger, Costco, GNC, or Vitamin Shoppe, Sprouts, including their vendor portals and compliance programs
- Experience managing 3PL partners and holding them to SLAs
- A track record of improving OTIF and fill rate and recovering chargebacks and deductions
- Advanced Excel or Google Sheets skills — you build the tracker when one doesn't exist
- ERP experience (NetSuite, Fulfil, or similar)
- Experience with Stord, SPS Commerce, or retailer platforms like Walmart Retail Link or Target Partners Online is a plus
- Genuine passion for health, wellness, and performance categories is a plus
Benefits
- Health, Dental and Vision benefits fully covered by the company
- 401k Participation
- Competitive compensation including salary, bonus, and equity
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FAQs About Retail Operations Manager/Sr. Manager Jobs at Create Wellness, Inc.
What is the work location for this position at Create Wellness, Inc.?
This job at Create Wellness, Inc. is located in New York, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Create Wellness, Inc.?
Employer has not shared pay details for this role.
What employment applies to this position at Create Wellness, Inc.?
Create Wellness, Inc. lists this role as a Full-time position.
What experience level is required for this role at Create Wellness, Inc.?
Create Wellness, Inc. is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Create Wellness, Inc. for this role?
Create Wellness, Inc. offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Create Wellness, Inc.?
You can apply for this role at Create Wellness, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.