Retail Sales Associate

Employee Benefits and Perk Package:

•    Cross Training and Advancement Opportunities
•    Medical, Dental, & Vision Insurance coverage (full time only)
•    Health & Flexible Savings Accounts (full time only)
•    401K with 6% match 
•    Life Insurance (full time only)
•    Long term Disability (full time only)
•    Accident Insurance, Hospital Indemnity Insurance, and Critical Insurance (full time only)
•    Generous paid time off, up to 128 hours after 90 days (full time only)
•    Employee Discounts on merchandise, meals, fuel, rooms, & golf course
•    Exclusive employee discounts through Perkspot
•    Tuition Reimbursement Program; Up to 75% reimbursement (full time only)
•    Employee Assistance Program through Headspace

Job Title: Retail Sales Associate

Reports To: Retail Manager

Pay: Dependent on experience; Pay Range $14-16/hr; Pay range includes anticipated commission; Commission based on a percentage of total sales in the Gift Shop.  Total sales at the Travel Center will not be commissioned.

• Must be willing to work holidays, weekends, mornings and/or evenings
• Must be reliable and available to work

The Retail Sales Associate provides exceptional customer service in the hotel’s retail shops, offering guests a memorable shopping experience. Retail outlets include the Gift Shop and the Travel Center.  The role involves handling sales transactions, maintaining inventory, and ensuring the retail space is visually appealing. The associate acts as a brand ambassador, assisting guests with product inquiries and offering personalized recommendations to enhance their stay.

RESPONSIBILITIES:

• Job responsibilities and expectations will be carried out in the Gift Shop and Travel Center
• Promote sales by using suggestive selling techniques. Ensure that the shop is kept clean and that displays are attractively merchandised to promote sales.
• Ensure all assigned inventory counts are accurate
• Protect assets against losses and shoplifting
• Handle all cash transactions accurately. Follow proper procedure for credit card and room charge transactions and obtain proper ID and department information for all employee discounts. Adhere to the hotel cash handling policy.
• Practice proper register operation procedures. Upload register configuration daily.
• Assist in the training of new staff to ensure standard operating procedures are communicated and adhered to.
• Maintain constant communication line with gift shop manager in order to keep abreast of all shop related problems, customer requests and fast-moving items to maximize sales and guest satisfaction.
• Assist with answering phones and other duties as assigned.

QUALIFICATIONS:

• Previous experience in retail, customer service, or hospitality preferred.
• Excellent communication and interpersonal skills. 
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Familiarity with POS systems, rooms management software and basic cash handling procedures.
• Flexibility to work varying shifts, including weekends and holidays.