Retail Sales Associate

Position Summary

What You’ll Do:

• Welcome every guest and provide exceptional hospitality
• Engage customers in conversation to understand their needs
• Offer product recommendations, samples, and cooking inspiration
• Share your passion for spices, tea, and flavor
• Help create a fun, welcoming, community-focused atmosphere

• Prepare and serve loose-leaf tea beverages in a fast-paced environment
• Engage with guests while preparing drinks, explaining teas, flavor profiles, and brewing methods
• Help guests discover new teas and answer questions with confidence
• Maintain a clean, organized, and efficient tea bar

• Ring up guests and process transactions using the POS system
• Assist with inventory, restocking, and merchandising displays
• Keep the store tidy, organized, and visually inviting
• Recognize tasks that need attention and take initiative

• Hand-blend, package, and label spices and teas
• Follow recipes and measure ingredients accurately using a scale
• Assist with product preparation and organization

• Support store events, tastings, demos, and classes
• Occasionally assist with social media content
• Represent the store at local markets or community events when needed
• Have fun while helping build a strong community around the store

Requirements:

• Must be 18 years or older
• Hospitality and customer service experience required
• Barista or beverage preparation experience strongly preferred
• Comfortable working in a busy beverage bar while engaging with guests
• Knowledge of tea is preferred, or a willingness to learn quickly
• Passion for spices, cooking, and flavor is highly valued
• Organized and able to work efficiently in a fast-paced environment
• Self-starter who can recognize tasks and take initiative
• Strong communication skills and the ability to explain products clearly
• Reliable and punctual
• Comfortable working weekends, evenings, and holidays when needed
• Must enjoy working with people (and loving dogs doesn’t hurt either!)

We’re Looking For Someone Who:

• Is friendly, patient, and naturally welcoming
• Loves learning and sharing knowledge about food, spices, and tea
• Can multitask and stay calm while helping multiple guests
• Takes pride in their work and contributes to a positive team environment
• Enjoys connecting with people and building community
• Brings energy, curiosity, and creativity to the role
• Has an interest in food, flavor, recipes, and sharing that knowledge with others
• Can follow recipes, measure ingredients accurately, and read a scale

Physical & Work Environment Requirements:

• Ability to stand for extended periods during shifts
• Ability to lift and carry up to 35 pounds
• Ability to bend, reach, and perform light physical tasks
• Ability to safely operate kitchen tools and food preparation equipment
• Comfortable working in an environment with strong spice and tea aromas
• Able to assemble and maintain merchandising displays

What to Expect From Us:

• A welcoming and exciting place to work
• A creative and collaborative environment
• Owners who roll up their sleeves and work alongside the team
• Opportunities to learn and grow
• A generous employee discount