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Retail Sales Associate / Customer Service Representative – The UPS Store

The UPS StorePalm Beach Gardens, Florida
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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site

Job Description

Retail Sales Associate / Customer Service Representative

The UPS Store is seeking a friendly, reliable, and customer-focused Retail Sales Associate / Customer Service Representative to join our team in Palm Beach Gardens, FL. This position is ideal for someone who enjoys helping people, working in a fast-paced retail environment, and learning a variety of shipping, printing, mailbox, and small business services. No shipping experience is required—we provide hands-on training for the right candidate.

RESPONSIBILITIES

  • Deliver outstanding customer service to walk-in customers and telephone inquiries.
  • Assist customers with shipping, packing, mailbox services, package drop-offs, Amazon returns, printing, copying, faxing, and retail purchases.
  • Receive and process packages for shipment through UPS, USPS, DHL, and other carriers.
  • Recommend shipping, packing, printing, and business service solutions based on customer needs.
  • Operate point-of-sale systems, printers, copiers, fax machines, laminating machines, binding equipment, and other store equipment.
  • Provide accurate information regarding shipping options, packaging requirements, delivery timelines, mailbox services, and printing solutions.
  • Learn all products, services, pricing options, and industry best practices.
  • Maintain a clean, organized, professional, and safe store environment.
  • Support daily store operations and assist team members as needed.
  • Perform other duties assigned by management.

QUALIFICATIONS

  • High school diploma or GED required.
  • Previous experience in retail sales, customer service, cashiering, shipping, printing, office services, hospitality, or related fields preferred.
  • Strong computer and internet skills.
  • Experience with Microsoft Office, POS systems, printers, copiers, or Adobe software is a plus.
  • Excellent communication and customer service skills.
  • Strong attention to detail and ability to multitask.
  • Friendly, professional, dependable, and team-oriented attitude.
  • Ability to work efficiently in a fast-paced retail environment.
  • Ability to stand for extended periods and lift up to 40 pounds.
  • Willingness to learn all aspects of The UPS Store business.

WHY WORK WITH US?

  • Paid Time Off (PTO)
  • Paid training and ongoing development.
  • Growth and advancement opportunities.
  • Stable, locally owned business.
  • Positive and supportive team environment.
  • Learn valuable skills in shipping, printing, retail sales, customer service, and small business operations.
  • Work with a diverse customer base including local residents, professionals, and small business owners.

No shipping or printing experience? We are happy to train motivated individuals with strong customer service skills and a positive attitude.

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Apply with SonaraApply manually
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FAQs About Retail Sales Associate / Customer Service Representative – The UPS Store Jobs at The UPS Store

What is the work location for this position at The UPS Store?
This job at The UPS Store is located in Palm Beach Gardens, Florida, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at The UPS Store?
Employer has not shared pay details for this role.
What employment applies to this position at The UPS Store?
The UPS Store lists this role as a Full-time position.
What experience level is required for this role at The UPS Store?
The UPS Store is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at The UPS Store?
You can apply for this role at The UPS Store either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.