Retail Service Operations Specialist

Overview:Our service operations positions are an excellent opportunity for an early career or seasoned customer service professional to join our Retail Organization. Our retail program supports our annuity business. Talcott's competitive advantage is that we aim to differentiate on experience including product speed-to-market and flexible technology that creates sustainable long-term distribution relationships and an efficient operating model.We have an exciting opportunity available to support the Retail Organization as a Service Specialist. This individual will deliver superior customer service to our valued customers, contract owners and financial advisors. Additionally, they will execute customer requests and educate partners on our annuity products. Superior customer service for agent's onboarding, annuity policy issuance, money movement, handling inbound customer calls and processing written requests are just a few of the exciting elements of these new roles! Our selected candidate will have the opportunity to work in a hybrid work arrangement at our Hartford, Connecticut office or remotely.Responsibilities:

• Demonstrate professional diplomacy and deliver a positive customer service experience for inbound calls with our customers, contract owners and financial advisors• Successfully execute customer requests while navigating a fast-paced structured environment• Support the processing of written requests ad hoc• Demonstrate active listening and critical thinking skills to quickly assess the customers' request and leverage online resources to provide an appropriate solutionQualifications:
• Minimum of 1 year of customer service experience• Strong preference will be given to individuals who have experience navigating multiple applications and dual monitors within a customer service environment• Excellent communication skills, both verbal and written• Demonstrated capacity to develop positive and productive customer relationships • Ability to multi-task (type and talk at the same time while navigating through multiple screens)• Proven success working in a fast-paced and structured environment • Ability to navigate multiple programs and effectively use online resources • Knowledge of annuities, 401k products, life insurance, mutual funds or stock market activity is preferred• Experience with PEGA, FAST, Hexure, and FireLight is a plusNote: This role will require 10% travel yearly to our Hartford, CT. office. Selected work hours for this position will be 9:30 a.m.- 6:00 p.m. or 9:00 a.m.- 5:00 p.m. eastern time.