Retail Service Operations Team Leader

Description

Summary:

The Retail Service Operations Team Leader is responsible for the oversight of service and operations for ~10 branches within a defined market area, mentoring a team to execute service and operational objectives within Huntington’s moderate to low-risk appetite.

Duties & Responsibilities:

• Motivates and coaches all branch colleagues in the areas of service and operations onsite at assigned branches. 
• Promotes Huntington’s Welcome Culture through actions and coaching.
• Conducts branch visits to complete required audits, observations, and inspections.
• Participates in branch huddles to review operations procedures and opportunities.
• Performs risk management activities including the review, research, follow-up and coaching on operational and service reporting for assigned branches.
• Escalate issues to appropriate level immediately upon identification. Adheres to all operational, security, risk and regulatory related policies and procedures. 
• Responsible for regular communication/feedback to the Regional Service Operations Manager (RSOM) and District Manager(s) regarding service and operations performance for assigned branches, including conducting monthly District Manager 1-1s.
• Provides support for branch incident response, including robbery response and manual processing. 
• Adheres to all operational, security, risk and regulatory related policies and procedures.
• Demonstrates acumen in banking, transaction processing, cash handling, customer service, operations, systems, technology, and communication.
• Maintains knowledge of all branch related services, technology, and procedures along with completing all required training.  
• Participates in a branch consolidations, openings/closings, relocations, and merger/ acquisition activities as assigned.
• Perform other duties as assigned.

Basic Qualifications:

• High School Diploma or GED
• 3 years of retail service with operational experience

Other

• Travel required within assigned market area.

Preferred Qualifications

• 3 years of experience leading or influencing a team
• Branch banking experience with operational focus
• Prior experience managing a team
• Comfort with technology
• Experience with MS Office applications
• Excellent communication skills, both written and verbal
• Demonstrated problem-solving ability
• Detail-oriented and thorough

Exempt Status: (Yes= not eligible for overtime pay) (No= eligible for overtime pay)

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.