Retail Store And Customer Service Associate

Saf-Gard Safety Shoe CoWatervliet, NY

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Job Description

Full Time Retail Store and Customer Service Associate

Do you like people and enjoy working in retail? Are you interested in making a difference in someone's work environment? Celebrating over 40 years in business, Saf-Gard Safety Shoe Company develops and implements safety footwear programs for large industrial, government, and service organizations. We are currently seeking a Retail Store Assistant to help manage our Watervliet on-site location as well as assist our call center customer service team. This full-time position offers you an opportunity to work independently while you expand your retail management experience and work from home 90% of the week. The hours at this location are Monday 12:30 pm-3:00 pm; on Tuesday, Wednesday, Thursday, and Friday you will work from home assisting our customer service team via the phone. Typically 8:00am-5:00pm.

To be successful in this role, qualified applicants should demonstrate ability to:

Wow customers with exceptionally friendly, knowledgeable customer service when assisting customers with the selection of their choice of safety shoes.
Learn various product lines and provide the benefits associated with each line available to Watervliet employees.
Ensure the store is clean and sanitized, the showroom display fully stocked, and marketing material is up to date with displays.
Merchandize incoming products.
Enter sales into computer system.
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Various other duties as directed.

Requirements:

Outstanding customer service and attention to detail required
Must possess a valid New York State Real ID
Ability to multitask and support various tasks simultaneously
Ability to learn and utilize company operating system
Ability to work independently
Professional communication skills
Experience in a retail role preferred
Reliable transportation
Travel to North Carolina for 1-2 weeks of training
Ability to work remotely 4 days per week

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FAQs About Retail Store And Customer Service Associate Jobs at Saf-Gard Safety Shoe Co

What is the work location for this position at Saf-Gard Safety Shoe Co?

This job at Saf-Gard Safety Shoe Co is located in Watervliet, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Saf-Gard Safety Shoe Co?

Employer has not shared pay details for this role.

What employment applies to this position at Saf-Gard Safety Shoe Co?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Saf-Gard Safety Shoe Co?

You can apply for this role at Saf-Gard Safety Shoe Co either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.