Retail Store Manager (Backcountry Outlet)

Backcountry Outlet is a new retail division built on a simple idea: expert gear guidance paired with accessible pricing. It's a place where seasoned skiers, first-time mountain bikers, and families alike can confidently gear up for what's next. Our stores are powered by Gearheads who live the lifestyle-skiing, riding, hiking, and climbing-and bring that credibility to every customer interaction. This isn't transactional retail; it's about connecting people to the right gear, providing expert ski, snowboard, and bike services, and creating a reason to come back.

Role Overview:

As Store Manager, you'll oversee all operations of a Backcountry Outlet location, owning both business results and the customer experience. You'll drive sales, rentals, service (including ski, snowboard, and bike services), and team development while setting the standard for operational excellence, expertise, and accountability.

This position will report to the Area Manager.

What You'll Do:

• Lead all store operations: sales, Omni, ski/snowboard/bike rentals and services, customer experience, inventory management, scheduling, payroll, events, partnerships, and visual merchandising
• Monitor performance metrics, develop action plans, and achieve sales and profitability goals
• Recruit, train, and develop a team of Gearheads who provide technical expertise and support for customer outdoor pursuits
• Ensure elevated customer experience and consistent selling productivity across both retail and service offerings
• Build loyalty through positive interactions and community engagement initiatives
• Manage inventory levels, shrink, and assortment strategy with merchandising teams
• Promote a positive, collaborative, and accountable work environment
• Maintain strong relationships with vendors, carriers, landlords, and other stakeholders
• Collaborate with the online store team to ensure a seamless, multi-channel customer experience

What You Bring:

• 5+ years of retail leadership experience, preferably in outdoor retail
• Proven track record of achieving sales targets and maximizing profitability
• Strong leadership, communication, and interpersonal skills
• Excellent organizational and time-management abilities
• Ability to prioritize, adapt quickly, and thrive in a fast-paced environment
• Proficiency with Microsoft Office, POS systems, and scheduling tools
• Passion for the outdoors and outdoor products, including ski, snowboard, and bike gear

Why This Role Matters:

This is a key leadership role in a growing division. You'll define how Backcountry Outlet shows up in-store-across retail, rentals, and ski/bike services-setting the standard for performance, customer experience, and team culture. The pace is fast, expectations are high, and your impact on both the business and team is significant.

Physical Requirements:

• Ability to communicate verbally and work cooperatively with associates and customers
• Ability to remain standing for up to 5 hours at a time
• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
• Must have a flexible schedule, including availability for nights, weekends, and holidays
• Regular and predictable attendance

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.