Retail Store Manager

Now Hiring: Retail Store Manager in Niagara County, NY 

Lead a team. Drive results. Change lives starting in your store.

If you’re an experienced retail leader ready to own a business, grow high‑performing teams, and make a real impact in your community, this is your opportunity.

As a Store Manager, you’ll take full ownership of store performance by balancing people leadership, operations, financial results, and mission impact. You’ll lead with purpose while developing talent and driving results in a fast‑paced retail environment.

Why This Role Stands Out

• ✔ Full ownership of store performance and team leadership• ✔ Meaningful, mission‑driven work that matters• ✔ Strong partnership with senior retail leadership• ✔ Competitive pay, bonus eligibility, and growth opportunity

What You’ll Do

As the Store Manager, you are the leader of your business.

• Own all aspects of store operations including production, sales, customer service, and team development
• Develop and execute daily, monthly, quarterly, and annual operating plans to achieve budget and performance goals
• Build, lead, and inspire a high‑performing team including Assistant Store Manager(s), Cashiers, Production Teams, and Donation Attendants
• Interview, hire, onboard, train, coach, and develop team members at all levels
• Oversee scheduling and staffing to support store volume, special events, and peak times
• Lead performance management including coaching, corrective action, performance improvement plans, and evaluations
• Monitor inventory and donation levels; partner with the warehouse to meet sales and production targets
• Partner with Human Resources, Safety, Loss Prevention, Finance, Marketing, and other support teams to meet business goals and ensure compliance
• Confirm daily sales reports, cash handling, deposits, and required reporting
• Resolve customer concerns while building long‑term, positive community relationships
• Ensure the store is clean, organized, welcoming, and visually appealing at all times
• Play a key role in driving company culture, change initiatives, and continuous improvement

Who You Are

You’re a confident, people‑first leader who knows how to run a business and build a team.

• A strong, visible leader who thrives in a fast‑paced retail environment
• Skilled at motivating, coaching, and holding others accountable
• Organized, detail‑oriented, and comfortable managing multiple priorities
• Calm under pressure with sound judgment and decision‑making skills
• Mission‑driven and energized by serving others and your community
• Aligned with our values:

Own It • Dare to Excel • Be Bold • Be Extraordinary • We Win Together

What You Bring

• 5+ years of retail management experience
• Bachelor’s or Associate’s degree in Business or related field preferred (or equivalent experience)
• Reliable vehicle and valid NYS driver’s license (local travel required)
• Strong verbal and written communication skills
• Proven ability to lead teams, manage performance, and drive results
• Proficiency with Microsoft Office or similar systems
• A passion for service, leadership, and continuous improvement

Physical Requirements

• Ability to sit, stand, bend, reach, and walk for extended periods
• Perform repetitive tasks such as tagging and hanging merchandise
• Lift, push, pull, and carry up to 50 lbs. regularly

Compensation & Incentives

• The salary range for this position is $62,354 to $72,000 and is based on experience and qualifications
• Performance‑based bonus eligibility
• Regular pay and benefit reviews to remain competitive
• Ongoing leadership development and advancement opportunities

Career Path & Growth Opportunity

We believe in promoting strong leaders from within.

Typical Career Path:

• Store Manager
• Area Manager
• Director, Retail Operations

You’ll gain experience in operations, people leadership, budgeting, and change management to prepare you for expanded leadership roles.

Why You’ll Love It Here

• Purpose-driven work: Your store directly supports job training and employment programs in our local community
• Ownership: You run your business with support, not micromanagement
• Strong partnerships: Work closely with HR, Operations, and Senior Leadership
• Growth-focused culture: Leadership development is part of the job, not an afterthought
• Every day is different: Fast‑paced, hands‑on work that keeps you engaged

Ready to lead with purpose?

Apply today and help turn donations into opportunity while building a meaningful leadership career.