Retail Store Manager

We are seeking a dedicated, results-driven Retail Store Manager to oversee the daily operations, production goals, and team development at our Perry, Florida location. If you are an experienced retail leader who is passionate about community impact, customer service, and operational excellence, we want you on our team.

Position Details

• Location:  Perry, Florida 32348
• Contract Term: July 6, 2026 – August 18, 2027
• Schedule: 8:00 AM – 5:00 PM | Monday – Friday (with some weekend flexibility required)

The Role

As the Retail Store Manager, you will be responsible for the overall management and operations of the Goodwill store. This includes staffing, customer and donor service, production, building maintenance, safety, and meeting sales and production goals within budget.

Key Responsibilities

• Operations & Revenue: Direct store operations to drive revenue growth, manage payroll, meet production budgets, and develop action plans to correct financial shortfalls.
• Team Leadership: Interview, hire, train, schedule, and set clear expectations for store personnel. Manage performance evaluations and disciplinary actions (with HR assistance).
• Financial Management: Handle all daily register balancing, banking, change orders, and daily reporting while keeping operating expenses within budget.
• Inventory & Processing: Oversee the quality of goods moving to the sales floor, maintain rotation/pull schedules, and monitor compliance with material handling practices.
• Customer & Community Relations: Maintain a superior level of customer/donor service and ensure the store maintains a favorable community reputation.
• Safety & Security: Implement loss prevention and store security measures; ensure compliance with established safety protocols to maintain a clean, attractive, and safe facility.
• Regional Support: Travel to other Goodwill stores within the four-county area to provide management fill-in coverage as necessary.

Qualifications & Required Skills

• Experience: Minimum of 3 years of retail management experience is required.
• Education: High School diploma or GED required; Associate's degree in Business, Retail, Merchandising, Marketing, or a related field is preferred.
• Technical Skills: Proficiency with POS systems, cash registers, security camera systems, and computer software (Word, Excel, email, and social media).
• Communication: Excellent written, verbal, and interpersonal communication skills with a proven ability to lead a diverse team and interact with the public.
• Physical Demands: Ability to handle physical exertion, including prolonged periods of standing, walking, recurring bending, reaching, climbing, and the ability to lift up to 50 lbs. consistently.
• Travel Requirements: Valid Driver's license with a clean driving record and proof of current auto insurance (verified semi-annually).

Pre-Employment Screening Requirements

To ensure the safety of our staff and community, the final candidate must successfully pass:

• A 7-year comprehensive background check.
• A 10-panel drug screening.
• A professional reference check.