Retail Store Manager

Description

Hours: Full-Time, 10am-7pm 5 days a week. Must be able to work some weekends.

Pay: Base salary plus commission

Location: 6131 Columbia Crossing Drive Columbia, MD

Position Overview

Under the direction of the District Sales Manager, the Store Manager works one on one with our customers using our consultative sales process to find equipment solutions to best meet their fitness needs while working to achieve their sales goals. Additionally, the Store Manager works closely with the District Sales Manager to ensure adequate staffing coverage of store during hours of operation and ensuring that store is being properly maintained.

Responsibilities

Customer Experience

• Work closely with customers in a consultative sales process to ensure the customer needs are met and that customer relationships are positive, productive, and profitable. Must be willing and able to demonstrate products for customers.
• Ensure the quality servicing of customers by personal involvement and intelligent solutions
• Maintain strong customer relationships and make recommendations for attracting new customers
• Identify quality, timeliness, or perceived value problems reported by customers, as well as requests for new products and services
• Readily respond to customer complaints and comments in a manner which resolves the issue while maintaining company guidelines
• Assist customers with in-store pick up to safely disassemble and transport merchandise to customer vehicles

Store Responsibilities

• Ensure that in-store merchandising is effective, appealing and keeping with company standards
• Keep store inventory and products properly labeled, tagged and priced
• Properly record, track and secure inventory during assigned shifts including participation in monthly store inventory cycle counts
• Perform all closing responsibilities and duties per policies and procedures
• Ensure that all cash, check, credit card and financing transactions are properly recorded, reconciled and deposited in compliance with company procedures
• Ensure that proper image is portrayed through maintenance and upkeep of the building and grounds. Which include cleanliness of the store in ensuring garbage is removed, floors are vacuumed/cleaned, and signage is presentable and in working order

Professional Development

• Develop a solid understanding of the merchandise offered by the store and the benefits by studying manuals, literature, videos, and other available sources of information
• Keep the District Sales Manager and Store Manager informed as to all pertinent factors affecting the assigned responsibilities
• Monitor sales results for potential improvements and variances from plan and takes appropriate actions
• Monitor competitive activity in the market and identify new competition and/or changes in competitor's activities
• Stay current on industry trends
• Make sure that the purchase of any used equipment is prudent and the company's best interest

Management Responsibilities

• Ensure adequate staffing coverage of the store during all hours of operation
• Make recommendations as to the most effective store layout possible
• Coordinate store's sales promotion activities and campaigns, in concert with District Sales Manager and Marketing
• Identify quality, timeliness or perceived value problems reported by customers, as well as requests for new products and services
• Delegate responsibilities to store employees to ensure they understand their tasks and roles
• Communicate any personnel issues to the District Sales Manager

Perform other duties as assigned by Management

Requirements

Education:

• Bachelors Degree in Business Administration or related field is preferred; however, extensive experience in retail or business to business/business to consumer sales industry may substitute.
• High school diploma or equivalent is required.

Experience:

• Previous sales experience required.
• 1 year of experience as a Fitness Consultant at Johnson Fitness & Wellness is desired preferred

Other Requirements:

• Strong customer service background
• Goal driven
• High energy, passion and a great work ethic
• Highly motivated self-starter
• Proven ability to work successfully without supervision
• Ability to work flexible schedule including evenings and weekends
• Physically able to demonstrate fitness equipment for customers

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

• Health & Dental Insurance
• Company paid Life Insurance
• 401(k)
• Paid Time Off benefits
• Product discounts
• Wellness programs

EOE/M/W/Vet/Disability