Retail Store Manager

Description

At Next Generation Wireless (NGW), we're more than a wireless retailer - we're a trusted partner helping people stay connected to what matters most. As a UScellular Authorized Agent - now part of T-Mobile - we're excited to offer the strength of two networks, bringing even more value to our customers. We're looking for a Retail Store Manager who can inspire and elevate a team. This leadership role is critical to our organization's success and is ideal for a proven manager with experience leading high-performing sales teams who's ready for a new challenge in a dynamic and ever-evolving industry. Intrigued? Here's more about us:

• The largest Authorized Agent of UScellular, with 100+ locations across multiple states
• A values-driven organization focused on customer and associate success
• A fast-paced, high-reward environment designed for leaders who take initiative
• Passionate about providing support, training, and career growth opportunities
• A culture that celebrates accountability, ambition, and teamwork
• Offering competitive pay with a base salary plus uncapped commissions and bonuses

The Position

We are actively seeking a Retail Store Manager to lead and develop a team of driven Retail Sales Representatives. In this role, you'll be responsible for driving positive outcomes and sustained sales growth of your location by building a culture of accountability, coaching, and customer excellence. You'll have the opportunity to leverage your leadership skills and business acumen to achieve success while making a lasting impact on your team and store. If you're passionate about developing and leading a winning sales team, this role is for you! Your responsibilities will include:

• Implement effective sales strategies with exceptional execution and follow-up
• Train, coach, and mentor team members to achieve their personal and professional goals
• Build a high-performing, customer-first culture focused on loyalty and results
• Drive team performance by setting clear expectations and holding associates accountable
• Build relationships in the community and represent NGW's innovative products and services
• Oversee daily store operations, ensuring policy compliance and operational efficiency

Pay + Benefits

Your leadership is valuable - and it pays off. As a Retail Store Manager at NGW, you can expect to earn:

• $50,000-$65,000+ annually, including a base wage (based on experience) and uncapped commissions
• Additional bonuses and incentives tied to performance
• A comprehensive benefits package including:
• Medical, dental, and vision insurance
• Health & Dependent Care Flexible Spending Accounts
• Life insurance and short-term disability
• 401(k) plan with company match
• Paid time off - up to 3 weeks in your first year
• Paid birthday and volunteer time
• Anniversary bonuses
• Free cellular service

Why You'll Love Working at NGW

We believe great leaders create great environments. Here's what makes our workplace stand out:

• A supportive, values-based culture rooted in positivity, teamwork, and excellence
• A collaborative, energetic atmosphere - think contests, raffles, prizes, and team-building fun
• Opportunities to grow into higher leadership roles
• Ongoing training and mentoring designed to accelerate your personal and professional development

You're a Great Fit If You:

• Have a track record of success in retail sales management
• Are passionate about leading, mentoring, and developing high-performing teams
• Are motivated by results, accountability, and exceeding goals
• Communicate clearly, set high standards, and coach for performance
• Thrive in a fast-paced, customer-centric environment
• Are comfortable working a flexible schedule including evenings, weekends, and holidays

Our Commitment to Inclusivity & Privacy

• Next Generation Wireless is an Equal Opportunity Employer: We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, pregnancy, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.
• Accommodation Request: If you are an individual with a disability and need reasonable accommodation during the application process, please email hr@ngwtoday.com.
• California Privacy Notice: For California residents, view our CCPA notice on how your information is used: https://www.ngwtoday.com/legal/
• Next Generation Wireless participates in E-Verify. For more information please visit:
• http://www.ngwtoday.com/wp-content/uploads/2025/07/E-Verify-Participation-Poster.pdf
• http://www.ngwtoday.com/wp-content/uploads/2025/07/Notice-of-Right-to-Work.pdf

Ready to Lead? Apply now - our fast, 5-minute application is just the beginning. Bring your leadership, level up your team, and grow with a company that invests in you. Learn more at www.ngwtoday.com!

Requirements

• 2+ years of retail sales leadership experience, preferably in wireless, technology, or a fast-paced customer service environment
• Proven success in achieving or exceeding team sales goals and KPIs
• Demonstrated ability to train, coach, and hold team members accountable
• Strong interpersonal, communication, and decision-making skills
• Ability to work flexible hours, including evenings, weekends, and some holidays
• High school diploma or GED required; associate or bachelor's degree preferred