Retail Store Manager OKC

STORE GENERAL MANAGERThis role reports to the District/Operations Manager. The General Manager (GM) is responsible for the successful daily operation of the dispensary and developing a professional team that is passionate about the cannabis industry.The GM is also responsible for overseeing daily operations, store specific marketing & promotions and working with other administrative departments to maintain accurate compliance, procedures and reports as they pertain to the daily operations and financials of the dispensary.Roles and ResponsibilitiesStaff Management

• Fulfill staffing needs and coordinate scheduling, following payroll budget guidelines.
• Communicate with and coach staff regularly to ensure the dispensary's excellence in service and labor practices.
• Conduct ongoing training and development with staff to ensure consistent performance and knowledge base of Company SOPs, policies, procedures, evolving product and consumption mechanisms & customer service skills.  
• Manage employees’ performance through observation, providing constructive feedback, coaching and disciplinary conversations and offering positive reinforcement. Conduct periodic employee reviews.
• Assist staff in challenging patient/customer interactions and/or conflict resolutions quickly, professionally and with least impact on operations. When possible, coach staff on deescalation techniques and customer services approaches.   When necessary, document incidents via internal procedures. 

Inventory Management

• Oversee movement of product to ensure product mix meets customer needs and replenished appropriately and within budgetary constraints.
• Maintain inventory control systems, oversee scheduled inventory audits in accordance with Company and State compliance guidelines to ensure there is no diversion of inventory and effectively respond to discrepancies.

Administrative/Operations

• Work closely with administration to ensure the dispensary is compliant with all Company & State guidelines.
• Oversee operations and establish standards for set up, break down, cleaning schedules and other daily tasks
• Read, analyze, and interpret documents relating to dispensary performance, general business operations, industry trends, basic safety, security and technical procedures and governmental regulations.
• Confirm that the physical environment is safe, and that all equipment/software is in good working order and ensure that all preventative maintenance is performed in a timely manner.
• Prepare and effectively lead state inspectors through unannounced visits.
• Set in-store sales, service, and profit goals and lead staff to exceed them. 
• Communicate effectively and in a timely manner with Administration.
• Maintain accurate records for all necessary documents; including but not limited to: daily cash reconciliations, delivery and inventory manifests, nightly and monthly inventory counts, necessary employee and patient/customer information, required log books, inventory adjustments and destruction reports, in accordance with Company and State guidelines.
• Work with Administration to create and follow in-store budgets and forecast sales.  
• Utilize available marketing to help reach certain sales goals. Think “outside of the box” to reach store goals.

• Complete special assignments and other tasks, as assigned.

Work Experience 

• Previous experience in a cannabis retail/customer service role required, including cannabis product knowledge, cannabis POS experience, but particularly metrc experience needed. 
• Some supervisory or leadership experience is necessary.   
• Strong communication skills, both written and oral, and strong interpersonal skills.  
• Strong cash handling skills and knowledge of basic arithmetic.  
• Bilingual English/Spanish preferred but not required. 
• Strong customer Service skills. 
• Basic Microsoft office experience including Word and Excel.

What You Should Bring:

• Current OMMA badge required
• Valid ID, 21 and over only. 
• High school diploma or equivalent preferred.
• Fun attitude and work ethic.
• Strong attention to detail and a team-player attitude is a must.
• Sense of responsibility to abide by all company policies and procedures as well as compliance with all local, state and federal regulations
• An eye for style, maintaining a neat and well-groomed appearance, as well as good personal hygiene. Ensure that all clothing follows the company dress code. 
• The ability to creatively cultivate long-term customer relationships.

Working Conditions

• Ability to stand for extended periods of time and lift up to 50lbs multiple times per day.
• Schedule will vary depending on the needs of the business and can include nights, Weekends, and Holidays. 
• Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes. Must be able to sit, stand, reach, and lift for long periods of time

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