Retail Supervisor - One World Observatory (NYC)

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One World Observatory | Positioned at the top of One World Trade Center—the tallest building in the Western Hemisphere—on levels 100, 101, and 102, One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views—evoking feelings of the City’s signature pride, hope and determination (including special interactive experiences and dining options, plus a sit-down restaurant). In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).

THE ROLE

The Retail Supervisor will be responsible for overseeing daily operations of the gallery gift shop at One World Observatory. Working in tandem with the Retail Manager, this role supports the management of the team of retail associates to ensure that team members deliver outstanding guest service while simultaneously maintaining the shop space; they will also guide team members while also engaging with guests to provide seamless, memorable experiences that serve to create lasting moments.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Supervise and direct retail team members while maintaining active engagement with guests
• Maintain and control inventory to ensure stock levels support sales goals
• Develop, communicate, and enforce service and performance standards for team members
• Manage monthly inventory counts
• Provide knowledgeable, enthusiastic service to guests regarding products and general New York City attractions
• Maintain a clean, organized workspace for efficient team members and guest experience including opening and closing procedures to ensure the retail space is tidy, secure, and ready for operations
• Monitor the condition of retail equipment, furnishings, and point-of-sale systems, reporting damage to the Retail Manager
• Support guest navigation through the retail space and the overall One World Observatory experience
• Model personal hygiene practices and a  professional appearance in line with company standards

SUPERVISORY RESPONSIBILITIES

• Lead, coach, and motivate retail associates to achieve sales and guest service goals
• Conduct on-the-job training in product knowledge, POS operation, and guest engagement
• Ensure the sales floor is appropriately stocked, neatly organized, and visually appealing – on brand with company standards
• Oversee inventory control: receiving, tagging, restocking, and performing cycle counts to prevent shrinkage
• Ensure adherence to all company policies, including safety, loss prevention, and cleanliness
• Model exceptional guest service, ensuring that all associates greet, engage, and assist guests proactively
• Ensure compliance with Legends Global’s HR Policy & Procedure Manual

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:

EDUCATION AND/OR EXPERIENCE     

• 1 – 2 years’ experience in a like/similar role
• Associate’s degree or equivalent skill-based training
• Prior experience working in a guest facing service role within the hospitality and/or attraction space

SKILLS AND ABILITIES

• Strong attention to detail with exceptional organizational and time management skills
• Proficiency in reading, writing, and speaking English to communicate with guests and management
• Excellent guest service skills with a professional, welcoming demeanor
• Effective listening and ability to take direction from management
• Ability to prioritize tasks effectively in a fast-paced, team-oriented environment
• Ability to work flexible schedules including mornings, evenings, weekends, and holidays
• Reliable attendance and punctuality
• Physical ability to transport up to 50 lbs., stand for long periods, bend, and squat

COMPENSATION

$25/hour and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k)

WORKING CONDITIONS

Location: On Site (One World Observatory, New York City)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.