Retail Supervisor

Position Summary:

Responsible for assisting in the overall operations and efficiency across Retail operations including souvenir photography capture and sales. This position will deliver a unique, engaging and entertaining experience to all our guests and is responsible for providing exemplary service in a professional and courteous manner. This role will also deliver a positive guest experience, while maximizing sales and provide an outstanding retail experience.

Duties & Responsibilities:

• Assist in the implementation of the operating policies and procedures for the Retail Department.
• In collaboration with the Retail Manager, review customer satisfaction and trends to anticipate needs and meet guest expectations.
• Supervise and lead the Retail team in its goal of delivering unique and memorable experiences to guests.
• Observe and report daily facility conditions and situations to the Retail Manager.
• Assist in the development and implementation of staff scheduling across the department to ensure efficient and appropriate coverage.
• Assist in maximizing customer interest and sales levels by displaying products appropriately.
• Understand the principles of visual merchandising and creating impactful displays.
• Supervise the maintenance of the retail POS systems and photography related equipment from a hardware and software aspect.
• Assist with layout plans for stores and maintain store shelves and inventory.
• Remain up-to-date with industry’s best practices.
• Ensure back of house and storage areas are maintained to the same level of cleanliness and order as the store.
• Ensure all staff receive their allocated break and ensure daily coverage.
• Ensure the facility is clean, safe and presented to the highest of standards.
• In collaboration with Retail Manager, ensure all admission and sales data is captured to maximize reporting potential.
• Assist in the implementation of department training programs to achieve the best guest experience.
• Assist with ensuring an accurate inventory count takes place as required by the business.
• Entertain, engage and empower team members to reduce turnover and increase retention.
• Motivate and inspire team members to perform at their very best through role modeling, providing feedback, reward and recognition, respect and frequent communication.
• Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Harborview Aquarium.
• Other duties as assigned.

Experience, Skills & Qualifications:

• One to two years in a supervisory role, ideally in the tourism or hospitality related industry.
• Experience supervising teams preferred.
• Exceptional leadership skills and proven experience.
• Excellent verbal and communication skills.
• Strong listening, presentation and decision-making skills.
• Commercial understanding and the ability to anticipate guests’ needs.
• Technically minded and proficient in Microsoft Office Excel, Outlook, PowerPoint and Word.
• Creative problem solver who thrives when presented with a challenge.
• Energetic and eager to tackle new projects and ideas.

Abilities:

• The individual must possess the following abilities to perform the essential functions of the job, with or without reasonable accommodation, using some or a combination of the abilities.
• Ability to stand for long periods of time.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to lift and carry up to 50 pounds.

Other:

• Upon employment all team members are required to comply with the standards, rules and regulations, which may be established by the Company and updated from time-to-time. Team members who violate property rules or have irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• The leisure business functions seven days a week. Due to the seasonal nature of the industry, team members may be required to work varying schedules, weekends, holidays and overtime to reflect the business needs of the property. Team members may also be required to attend group and/or department meetings in addition to the work shift as necessary.
• This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform.

• $18.00 per hour.

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