Retail Web Systems Administrator

Job Summary:

The Retail Web Systems Administrator supports the UFP Retail Prowood Dealer B2B Portal (built on Oro Commerce), collaborating with internal departments and customers to enhance the portal's functionality and performance. This role focuses on the administration, optimization, and user experience of the B2B platform, while also identifying process improvements through the use of UFP's business systems and Oro Commerce. This individual should have a strong foundation in ecommerce technologies, project management, and front-end UX/UI support. Other duties related to Oro Commerce include updating product lines, managing customers and sales, setting up taxes, running marketing campaigns, managing web store content, reporting, administering user roles, and back-office workflows.

This position operates under general direction, requires regular use of discretion and independent judgment, and involves a high degree of creativity and problem-solving.

This is a part time position with an expectation of no more than 15-20 hours per week.

Principle Duties and Responsibilities:

Project & Process Management

• Create and manage project plans to improve and implement business processes.
• Utilize project management tools such as Jira, Confluence, Asana, or Azure DevOps.
• Analyze workflows, identify inefficiencies, and propose scalable solutions.

Ecommerce Platform Administration

• Develop expertise in ecommerce platforms including Oro Commerce and Shopify.
• Has ownership of Oro Back-office which is the primary management tool in Oro applications for all essential activities related to their eCommerce business
• Knowledge of programming languages such as PHP, Symphony, JavaScript.
• Assist in coordinating data integration and connectivity across systems.
• Understand API and EDI connections related to ERP, inventory, and shipping.

UX/UI & Content Support

• Support front-end design and user experience improvements for the portal.
• Collaborate with development teams to manage web content updates.
• Maintain awareness of tools such as Avalara and ShipStation for sales tax and shipping automation.

Portal Maintenance & Testing

• Manage software bugs, feature testing, and enhancements.
• Create documentation and conduct testing after deployments and updates.
• Triage system issues and communicate with internal and external stakeholders for resolution.

Website Optimization

• Oversee content and performance optimization, SEO, accessibility, A/B testing, and analytics tracking.
• Familiarity with tools like Google Looker Studio, GA4, Power BI, and New Relic.

Training & Support

• Train internal and external users of the portal across varying technical levels.
• Communicate clearly with both technical teams and non-technical stakeholders.
• Assist sales teams in resolving bugs and issues without backend code changes.

Operational Support

• Handle onboarding tasks such as customer/user creation and manual product entry through use of Oro Commerce Backoffice.
• Respond to internal/external inquiries related to pricing, products, and data integrity.
• Use tools like Postman to verify API functionality.

Reporting & Analytics

• Maintain and update KPI reports.
• Collaborate with the sales team to validate data accuracy and resolve discrepancies.

Qualifications:

• Bachelor's degree in Business Administration, Finance, Information Systems, or a related field (preferred).
• 3-5 years of experience with UFP's business systems or similar external platforms.
• Ecommerce platform experience (Oro Commerce and/or Shopify highly preferred).
• Familiarity with UFP's organizational structure and culture is a plus.
• Strong understanding of ecommerce workflows, content management, and web usability.
• Proficient in Microsoft Office Suite, especially Excel, Word, Teams, and Outlook.
• Knowledge of API tools like Postman and integration tools like Avalara and ShipStation.
• Knowledge of programming languages such as PHP, Symphony, JavaScript.
• Excellent verbal and written communication.
• Ability to interact with all levels of the organization and external partners.
• Strong organizational skills and attention to detail.
• Self-motivated with a process-oriented, analytical mindset.
• Ability to manage multiple priorities and adapt quickly to change.

Travel Requirements:

• Occasional travel required (approximately 10-15%).

Conduct Expectations

• Self-managed and proactive.
• Strong interpersonal skills with a team-first attitude.
• Demonstrates professionalism and enthusiasm.
• Capable of working independently with minimal supervision.
• Must be able to pass a drug test.

The Company is an Equal Opportunity Employer.