Revenue & Billing Operations Manager

We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt's AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world's leading companies.

We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue-and often all their profits-from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation.

At Rokt, we practice transparency in career paths and compensation. We believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt'stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for a Revenue & Billing Operations Manager

Target total compensation ranges from $170,000 - $228,000, including a fixed annual salary of $153,000 - $188,000, an employee equity plan grant, and world-class benefits.

Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.

About the Role:

In this impactful operational role, you'll own revenue and billing operations end-to-end, ensuring every invoice is accurate, every process scales, and every customer interaction is friction-free. In an AI-first environment where we're transforming how we serve customers and employees, this role sits at the intersection of finance, technology, and commercial strategy.

Reporting to the Chief Accounting Officer, you'll partner closely with Go-to-Market, Revenue Product & Data, Legal, and Finance to translate complex commercial arrangements into automated, scalable billing workflows. You won't just maintain the engine-you'll redesign it, leveraging AI and automation to eliminate manual work and build processes that drive Rokt's rapid growth.

This is a high-visibility role for someone who thrives in fast-paced, evolving environments and wants to build something that directly impacts how Rokt's customers work with Rokt. If you're the kind of person who sees a process which needs improvement and can't rest until it's fixed, automated, and documented-we want to talk to you.

Responsibilities:

• Own billing operations end-to-end across regions and products, delivering accurate, timely invoicing and responsive billing support that clearly communicates the value of Rokt to our customers
• Define and maintain billing policies, procedures, and quality controls to ensure completeness, accuracy, and consistency-building playbooks for new commercial arrangements as our products and models evolve
• Drive automation relentlessly: monitor billing metrics (timeliness, error rates, credit/rebill volume), identify root causes, and implement process and system changes that eliminate manual work
• Partner with system and data owners to ensure source-to-invoice integrity, approvals, and audit trails meet SOX and internal control requirements
• Act as a key decision-maker for billing rules and workflows in partnership with GTM, RPD, Legal, and Finance-translating contract terms and customer requirements into scalable, automated processes
• Support accounts receivable by providing billing evidence and context; collaborate with GTM and AR on complex issues, exceptions, and collections
• Develop and maintain SOPs, runbooks, and internal Support Handbooks so billing processes are repeatable, auditable, and resilient-and so the business knows exactly how to engage with your team
• Leverage AI and emerging technologies in everything you do-Rokt is building the future of ecommerce operations and we expect you to lead the way