Revenue Manager

Position Number: 22108220

County: Pulaski

Posting End Date: 06/23/2026

Anticipated Starting Salary: $63,086

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Preferred qualifications:

Provides clear vision, direction, and structure to teams; fosters accountability and continuous improvement. Demonstrates deep understanding of state revenue systems, tax law, accounting principles, and public finance operations. Resolves complex tax, compliance, or personnel issues with data-informed judgment and policy alignment. Communicates clearly and respectfully with staff, taxpayers, and partner agencies; adapts messaging for technical and non-technical audiences. Uses reports, audits, and trend analyses to monitor unit performance and identify operational improvements. High proficiency in Microsoft Office Suite, FAST AIRS Gen Tax software, and Time and Record keeping preferred. Education: A high school diploma plus five (5) years of experience in customer service, bookkeeping, tax preparation, cash handling, data entry, or administrative support.

Position Specifics:

The Revenue Manager is responsible for the strategic oversight and daily management of the state individual income tax program. This classification ensures compliance with Arkansas tax laws, manages personnel and resources, and drives efficiency and service delivery across Arkansas state tax administration, collections, licensing, or motor vehicle operations. Primary Responsibilities include: Direct the daily operations of a revenue unit or program area, ensuring consistent compliance with state laws and departmental policies. Develop, implement, and monitor internal processes to improve operational efficiency, data accuracy, and customer service in a call center environment. Supervise, mentor, and evaluate staff, including Revenue Supervisors, Coordinators, and Specialists. Oversee the collection, reconciliation, and reporting of revenues and fees processed through the unit. Analyze complex financial data and program performance metrics to support decision-making and resource allocation. Resolve high-level taxpayer issues, audit findings, or procedural discrepancies involving multiple stakeholders. Participate in the development of new policies, legislation, or administrative rules related to taxation or revenue collection. Ensure that all operations uphold confidentiality, transparency, and ethical handling of public funds and records.

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

Position Information

Job Series: Revenue Programs

Classification: Revenue Manager - Competitive

Class Code: PRP08C

Pay Grade: SGS08

Salary Range: $63,086 - $93,367

Job Summary

The Revenue Manager is responsible for the strategic oversight and daily management of a unit, program area, or operational function within the DFA Revenue Division. This classification ensures compliance with Arkansas tax laws, child support laws, manages personnel and resources, and drives efficiency and service delivery across assigned areas such as tax administration, collections, licensing, motor vehicle operations, or child support services.

Primary Responsibilities

Direct the daily operations of a revenue unit or program area, ensuring consistent compliance with state laws and departmental policies. Develop, implement, and monitor internal processes to improve operational efficiency, data accuracy, and customer service. Supervise, mentor, and evaluate staff, including Revenue Supervisors, Coordinators, and Specialists. Oversee the collection, reconciliation, and reporting of revenues and fees processed through the unit. Analyze complex financial data and program performance metrics to support decision-making and resource allocation. Resolve high-level taxpayer and customer issues, audit findings, or procedural discrepancies involving multiple stakeholders. Participate in the development of new policies, legislation, or administrative rules related to taxation, revenue collection, or child support services. Ensure that all operations uphold confidentiality, transparency, and ethical handling of public funds and records.

Knowledge and Skills

Provides clear vision, direction, and structure to teams; fosters accountability and continuous improvement. Demonstrates deep understanding of state revenue systems, tax law, accounting principles, and public finance operations. Resolves complex tax, compliance, or personnel issues with data-informed judgment and policy alignment. Communicates clearly and respectfully with staff, taxpayers, and partner agencies; adapts messaging for technical and non-technical audiences. Uses reports, audits, and trend analyses to monitor unit performance and identify operational improvements.

Minimum Qualifications

An associate or bachelor's degree in accounting, finance, business administration, public administration, economics, or social work plus four years' experience in customer service, bookkeeping, tax preparation, cash handling, data entry, or administrative support including two years in a supervisory or leadership capacity. OR A high school diploma plus five (5) years of experience in customer service, bookkeeping, tax preparation, cash handling, data entry, or administrative support including two years in a supervisory or leadership capacity.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED.

Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. False, misleading, or incomplete statements may result in disciplinary action and possible termination.

Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at (888) 897-7781 or dhs.gov/e-verify.

Nearest Major Market: Little Rock