Rider Operations

IconmaFoster City, CA

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Job Description

Our Client, an AV Manufacturing company, is looking for a Rider Operations for their Foster City, CA location.Responsibilities:

Provide live rider support before, during and after missions through a variety of support channels
Collaborate with cross-functional teams to provide live assistance to Riders and escalate issues to be further investigated
Become a knowledge expert on tools related to RiderOps and utilize these tools to resolve customer interactions
Assist with testing and data collection to evolve processes and tools to support observed customer needs
Uphold a safety-centric, inclusive, and open-communication culture

Requirements:

2+ years of experience in customer service, retail, or another customer-facing role
Experience working in a cross-functional team
Exceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listen to and interpret customer needs
Excellent computer skills and problem-solving ability
Proven ability to adapt and drive progress against goals in ambiguous, changing environments
Proactive mindset and resourcefulness
Positive attitude with a growth mindset
Experience in high-stress situations, including knowledge of de-escalation techniques
Proficiency in various customer support and collaboration tools
Basic QA testing experience

Why Should You Apply?

Health Benefits
Referral Program
Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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FAQs About Rider Operations Jobs at Iconma

What is the work location for this position at Iconma?

This job at Iconma is located in Foster City, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Iconma?

Employer has not shared pay details for this role.

What employment applies to this position at Iconma?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Iconma?

You can apply for this role at Iconma either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.