Risk Analyst -I: 26-01883
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Overview
Remote
On-site
Compensation
$30-$32/hour
Job Description
Primary Skills: Financial Risk Analyst Fraud Detection (advanced), Customer Service (advanced), Data Analysis (intermediate), Risk Mitigation (advanced), Chargeback Disputes (intermediate)Contract Type: W2Duration: 12 MonthsLocation: Frisco, TXPay Range: $30-$32#LPJob Summary: This role involves managing inbound calls to resolve complex financial and fraud-related inquiries for payment processing merchants. You will be responsible for analyzing transaction data and customer information to identify and mitigate risk, while also providing exceptional customer support during challenging situations. Additionally, you will contribute to process improvements and stay current with industry trends to enhance fraud detection capabilities.Key Responsibilities:
- Handle inbound calls to resolve merchant inquiries regarding fraud and financial concerns.
- Review merchant cases to release held funds and resolve balance collection issues.
- Analyze financial data and transaction patterns for fraud and risk identification.
- Provide empathetic customer service, de-escalating complex issues.
- Document transactions and procedures accurately.
- Proven ability to handle difficult customer situations.
- Strong analytical and critical thinking skills.
- Experience with G-Suite and relevant software.
- Experience in financial services or payment processing is preferred for this role.
Automate your job search with Sonara.
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FAQs About Risk Analyst -I: 26-01883 Jobs at Akraya, Inc.
What is the work location for this position at Akraya, Inc.?
This job at Akraya, Inc. is located in Frisco, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Akraya, Inc.?
Candidates can expect a pay range of $30–$32 per hour for this role.
What employment applies to this position at Akraya, Inc.?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Akraya, Inc.?
You can apply for this role at Akraya, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.