Risk Managmement Director

Display Goodwill’s Core Values - Dignity, Service, Hope, and Partnership.

The Director of Risk Management serves as the enterprise leader responsible for designing, implementing, and continuously improving a comprehensive risk management strategy that protects Goodwill Kentucky’s people, assets, financial stability, and reputation.  This role provides both strategic leadership and operational oversight for Enterprise Risk Management (ERM), insurance and risk financing, workplace safety, regulatory compliance, and business continuity planning across a multi-site retail, workforce development, transportation, and property portfolio.  The Director partners closely with Executive Leadership and other operational leaders to integrate risk management into organizational strategy, capital planning, and operational decision-making while optimizing total cost of risk (TCOR) and strengthening a culture of safety and accountability.

Essential Job Functions:

• A.Develop, implement, and lead a comprehensive Enterprise Risk Management (ERM) framework, including enterprise risk assessments, risk registers, heat maps, mitigation strategies, and alignment with organizational strategic objectives.
• B.Develops and or collaborates with senior leadership and managers to design strategies to heighten education, awareness, and training for employees across the Agency related to compliance with safety requirements and best practices.
• C.Provide leadership and oversight of the organization’s risk management programs, including safety, workers’ compensation, general liability, commercial auto, property risk exposure, claims management, and compliance.
• D.Lead insurance program strategy including broker management, renewal negotiations, coverage analysis, and risk financing evaluation, with accountability for optimizing total cost of risk (TCOR).
• E.Analyze loss trends, claims data, and exposure metrics to develop data-driven risk mitigation strategies that reduce claim frequency and severity.
• F.Establish and monitor key performance indicators (KPIs) related to safety, claims, compliance, insurance performance, and enterprise risk exposure; prepare and present executive dashboards and financial impact analyses to senior leadership.
• G.Develop and lead strategies which leverage AI for early identification of risks as well as the update and automation of workflows, audits, reporting, etc.
• H.Partner with Property & Facilities leadership to conduct risk assessments for new store openings, renovations, capital investments, and property acquisitions.
• I.Lead development, implementation, and testing of Business Continuity and Disaster Recovery Plans, including crisis response protocols for severe weather events, workplace incidents, cyber incidents, and other operational disruptions.
• J.Foster a culture of prudent risk management and continuous improvement across retail stores, donation centers, warehouses, transportation operations, and administrative offices.
• K.Provide strategic leadership for OSHA compliance and workplace safety initiatives, ensuring effective incident reporting, root cause analysis, corrective action implementation, and regulatory adherence.
• L.Oversee and enhance the organization’s Safety Champion and safety engagement programs, aligning initiatives with industry best practices and measurable outcomes.
• M.Lead and develop a multidisciplinary team responsible for safety and risk administration, ensuring alignment with enterprise objectives.
• N.Collaborate with the Director of Loss Prevention & Security to ensure alignment between safety initiatives, asset protection strategies, and overall enterprise risk mitigation.
• O.Serve as liaison with external stakeholders including insurance brokers, carriers, regulators, auditors, legal counsel, and nonprofit partners.
• P.Negotiates contracts and manages vendor/partner relationships.
• Q.Acts as emergency response liaison with various stakeholders during critical incidents.
• R.Collaborate cross-functionally with Finance, Human Resources, Operations, Retail Leadership, Career Services, Facilities, IT, and Training & Development to embed risk management practices throughout the organization.
• S.Ensure compliance with applicable federal, state, and local regulations including OSHA, KY Labor Cabinet, KY Energy and Environment Cabinet, US Department of Labor, CARF standards, and other relevant regulatory bodies.
• T.Perform other duties as assigned.

Positions Supervised:

Safety Manager, Risk Management Administration Manager, Compliance Manager/Privacy Officer, and/or other designees as assigned.

Requirements:

• A.Demonstrated leadership capability with the ability to influence across diverse, multi-site operations.
• B.Strong analytical and financial acumen, including ability to interpret complex loss data and insurance program structures.
• C.Proven ability to design and implement enterprise risk strategies that reduce organizational exposure.
• D.Excellent communication and presentation skills with ability to present risk insights to senior leadership.
• E.Strong cross-functional collaboration skills with the ability to build partnerships across departments.
• F.Ability to operate effectively in decentralized and geographically dispersed environments.
• G.High degree of professional integrity, discretion, and sound judgment.
• H.Must have reliable transportation, proof of insurance, a valid driver’s license, and an acceptable driving record.

Education/Specialized Knowledge Requirements:

• A.Bachelor’s degree in Risk Management, Safety, or related field preferred or equivalent work experience.
• B.Minimum of ten (10) years of progressive leadership experience in risk management, enterprise risk, insurance, safety, or related field, preferably within multi-site retail, distribution, healthcare, nonprofit, or service-based organizations is preferred.
• C.Demonstrated experience implementing or leading Enterprise Risk Management (ERM) frameworks strongly preferred.
• D.Proven experience managing complex insurance programs and driving measurable improvements in total cost of risk.
• E.Strong knowledge of OSHA and relevant federal, state, and local regulatory requirements.
• F.Professional certifications such as CPCU, ARM, CRM, CSP, or equivalent strongly preferred.
• G.Proficiency in Microsoft Office applications and experience using risk analytics or claims management systems preferred.

Physical and Work Condition Requirements:

• A.This job may have physical requirements that are considered light work. Physical demand requirements are more than those for sedentary work. Sedentary work involves sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity. Light work includes occasional ladder climbing, lifting up to 20lbs occasionally and/or up to 10lbs frequently.
• B.Frequent travel to retail stores, donation centers, warehouses, career services opportunity centers, and other organizational locations across the state is required.