RMA Coordinator

Foxconn Industrial InternetMount Pleasant, WI

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Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

FII USA, Inc., a Foxconn Technology Group Company, is seeking an RMA Coordinator to manage the inflow and outflow of defective returns and coordinate process flow across the RMA operations. Once a part of the team, you will be responsible for a wide variety of tasks within the Quality Department in a production environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing.The RMA Coordinator will lead workflow coordination, maintain accurate tracking and documentation, and support continuous improvement initiatives, while assisting the Quality Department as needed.Job Responsibilities:

Oversee the full RMA lifecycle, including intake, verification, routing, and shipment of returned products
Track and monitor unit movement across receiving, repair, testing, and shipping locations
Ensure timely processing of RMAs per company policies, SOPs, and customer requirements
Assign tasks and monitor progress of RMA Technicians to support operational efficiency
Provide clear work instructions, support onboarding, and ensure adherence to standards
Act as primary point of contact for RMA-related communication between customers, vendors, and internal stakeholders
Coordinate with Warehouse, Quality, Engineering, IT, and Operations to resolve product flow issues
Maintain accurate RMA records including product information, failure details, and dispositions
Prepare weekly/monthly reports on KPIs, throughput data, scrap trends, and repair cycle time
Conduct liability assessments to determine customer vs. vendor accountability
Identify workflow challenges and propose process improvements
Support Lean, Six Sigma, and continuous improvement activities in the RMA workflow
Ensure safety, quality, and compliance standards are met
Other duties as assigned

Qualifications:

Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Management, or related field preferred
1–3 years of experience in RMA, reverse logistics, repair operations, or manufacturing coordination
Strong organizational and problem-solving skills with excellent attention to detail
Proficiency in ERP/MES/CIMS systems, SAP, and reporting tools (Excel, Power BI, etc.)
Excellent written and verbal communication skills
Knowledge of Lean Six Sigma or continuous improvement methodologies is a plus

Reasons you should work for us:

Comprehensive benefits package including medical, dental, and vision insurance coverage.
Basic life insurance and short-term disability coverage provided by employer.
Supplemental life insurance and long-term disability coverage options available.
401K with employer contribution.
Personal, Vacation, and Holiday paid time off for all full-time employees.
Onsite Aurora Health & Wellness Center available for all employees.
Employees are continuously encouraged to learn and grow their careers in smart manufacturing.

About FII USA, Inc., a Foxconn Technology Group Company: FII USA, Inc, a Foxconn Technology Group Company, is a global leader in smart manufacturing and industrial internet services. With a strong presence in the digital economy, we offer a comprehensive range of solutions in cloud computing, industrial internet, smart home, 5G, and network communication equipment. Fueled by continuous innovation and a commitment to sustainable development, we have become a key player in the electronic manufacturing service industry and sit at the forefront of driving advanced industry development.FII USA, Inc is an Equal Opportunity employer. All qualified applicants will receive consideration for employment, without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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FAQs About RMA Coordinator Jobs at Foxconn Industrial Internet

What is the work location for this position at Foxconn Industrial Internet?

This job at Foxconn Industrial Internet is located in Mount Pleasant, WI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Foxconn Industrial Internet?

Employer has not shared pay details for this role.

What employment applies to this position at Foxconn Industrial Internet?

Foxconn Industrial Internet lists this role as a Full-time position.

What experience level is required for this role at Foxconn Industrial Internet?

Foxconn Industrial Internet is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Foxconn Industrial Internet?

You can apply for this role at Foxconn Industrial Internet either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.