RMA Repair Tech Intern

Matrix designs, manufactures, and sells innovative technological products that help keep people safe. Originally focused on the underground coal mining industry, Matrix has expanded into new industrial markets in the United States and globally.

We are currently seeking an intern with the RMA department for a 2027 Summer Internship. This position will support the functions of the RMA department. They will work with the entire RMA department. They must have the ability to communicate effectively with all levels of personnel. The responsibilities will also include working of different software packages including Oracle Fusion and Microsoft Office. This position works in a team environment at our home office in Newburgh, IN. This is not a remote position. This is a paid internship.

This position reports to the Customer Service Manager.

Duties and Responsibilities

• Moving finished goods and/or components from manufacturing and warehouse for RMA inventory or processing to customers
• Assist with inventory Cycle Counts
• Scanning and attaching supporting documents to Work Orders
• Building subassemblies for the Repair Techs
• Assist in maintaining a clean lab work area
• Building finished goods boxes for products for Shipping and Receiving
• Assisting in the Shipping and Receiving process, as needed
• Assisting Repair Techs, as needed

Qualifications & Competencies

Employment Eligibility & Verification

All applicants must be able to provide proof of eligibility to work in the United States. Employment is contingent upon the successful completion of the I-9 form, as required by federal law. Additionally, candidates will be required to undergo an employment verification process before beginning work. Please note that we do not offer sponsorship for work authorization (e.g., H-1B, TN, or other visas) at this time.

• Currently enrolled in a diploma/degree seeking program
• Ability to accurately enter data with basic clerical skills
• Organized and dependable
• Good computer
• Strong customer service skills
• Ability to independently and in a small team
• Excellent communication skills – both written and verbal

Working Conditions

• The working conditions will be in a climate-controlled office environment or lab.

Physical Requirements

The employee is occasionally required to stand, walk and stoop, or crouch. The employee may need to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #LI-Onsite