Roofing Operations Manager

StronghouseFort Wayne, Indiana

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Overview

Schedule

Full-time

Career level

Director

Job Description

About Stronghouse

Strong on the Inside & Out. We know nothing's more valuable than what takes place on the inside of a home, the family moments that strengthen bonds. The lived experiences that shape communities. We believe our customers’ attention should be on nurturing and enjoying their interests and their families, not on roofs, siding, or windows. Our job is to make sure that it never changes. The Roofing Operations Manager overseesthe day-to-day execution of residential roofing projects from sold to completion. This role ensures that each job is properly reviewed, materials are accurately ordered and delivered, crews are scheduled appropriately, and issues are resolved quickly in the field. The ideal candidate is a strong problem-solver who understands roofing systems, local building codes, and how to balance installer, sales, and customer needs while keeping projectsmoving safely and efficiently.

Role Description and Expectations

Job Intake & Pre-Production

Receive new jobs and review contracts to confirm the scope of work, products, and job details are accurate.

Determine material needs based on job size, complexity, pitch, and scope
Place material orders and coordinate delivery timing with material suppliers/distributors.

Scheduling & Coordination

Schedule roofing installs and coordinate with installers and gutter subcontractors.

Maintain accurate, up-to-date production calendar that can be reliably referenced by internal teams.
Track job complexity and assign appropriate crews to ensure workmanship, safety, and efficiency.

Field Support & Problem-Solving

Act as the primary point of contact for installers during active projects.
Troubleshoot issues that arise during installation and provide clear direction on how to proceed.

Customer & Internal Communication

Respond to incoming customer calls related to materials, installation, service questions, and project updates.

Serve as a source of questions from Sales Representatives and installers to keep expectations aligned.
Maintain a calm, professional aapproach when working with homeowners.

Service & Repair Management

Schedule service repairs by coordinating with homeowners and subcontractors.
Track service items through completion and ensure timely follow-up and documentation

Documentation & Invoicing

Create customer invoices and supporting documentation needed for insurance submissions.
Maintain job notes and operational details to support accurate billing, change tracking, and future reference.

Qualifications 

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FAQs About Roofing Operations Manager Jobs at Stronghouse

What is the work location for this position at Stronghouse?

This job at Stronghouse is located in Fort Wayne, Indiana, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Stronghouse?

Employer has not shared pay details for this role.

What employment applies to this position at Stronghouse?

Stronghouse lists this role as a Full-time position.

What experience level is required for this role at Stronghouse?

Stronghouse is looking for a candidate with "Director" experience level.

What is the process to apply for this position at Stronghouse?

You can apply for this role at Stronghouse either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.