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Rooms Manager (Hotel And Resort)

PCH Hotels and ResortsOpelika, AL

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Overview

Schedule
Full-time
Career level
Director
Benefits
Health Insurance
Career Development
401k Matching/Retirement Savings

Job Description

Rooms Manager

Auburn Marriott Opelika Resort & Spa at Grand National

Opelika, Alabama

At the Auburn Marriott Opelika Resort & Spa at Grand National, exceptional guest experiences begin with exceptional leadership. We are seeking a Rooms Manager who thrives in a fast-paced hospitality environment and enjoys leading teams that create memorable guest stays every day.

This role is a key leadership position responsible for guiding the hotel's Rooms Division operations, leading Front Office and Housekeeping teams while ensuring the resort consistently delivers the high standards of service, cleanliness, and hospitality expected of a premier Marriott destination.

Our 221-room resort located in a picturesque setting along the famed Robert Trent Jones Golf Trail, the resort attracts both corporate groups and leisure travelers, offering a beautiful environment and a dynamic operating pace that makes every day different. The property is currently undergoing a renovation to ensure our exceptional standards are consistently met or exceeded. This is an exciting opportunity for an experienced Rooms leader who enjoys elevating operations and helping a refreshed property reach its full potential.

How You Will Make An Impact

As Rooms Manager, you will help lead the daily performance and long-term success of the resort's Rooms Division.

Key responsibilities include:

  • Lead daily operations for Front Desk and Housekeeping teams, ensuring service excellence, operational efficiency, and adherence to Marriott brand standards.
  • Maintain exceptional guestroom and public space cleanliness standards through inspections, quality assurance programs, and team coaching.
  • Partner with Sales, Engineering, and other departments to ensure VIP arrivals, group programs, and special guest experiences are executed flawlessly.
  • Monitor staffing levels and workflows to balance guest service needs with financial performance goals.
  • Actively engage with guests, resolve concerns, and ensure a consistently positive guest experience.
  • Coach, train, and develop associates while fostering a collaborative and positive team culture.
  • Support operational strategy by assisting with labor management, departmental budgets, and performance goals.

What We're Looking For

Successful candidates typically bring:

  • Experience in hotel rooms operations leadership, including front office or housekeeping management
  • Strong leadership and team development skills
  • A passion for guest service and operational excellence
  • Strong communication and problem-solving abilities
  • Preferred experience with Marriott systems, procedures, and brand standards

Why You'll Love Working Here

Comprehensive Benefits. Perks, and Growth Opportunities

  • Full health benefits with FSA and HSA options
  • 401(k) with company match
  • Hotel discounts across the Marriott global network
  • Discounts on dining, golf, spa services, and retail across PCH properties
  • Tuition reimbursement and opportunities for continued leadership development and advancement within PCH Hotels & Resorts

If you enjoy leading teams, improving operations, and creating exceptional guest experiences, we would love to hear from you.

Join us and help shape memorable stays at the Auburn Marriott Opelika Resort & Spa at Grand National.

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FAQs About Rooms Manager (Hotel And Resort) Jobs at PCH Hotels and Resorts

What is the work location for this position at PCH Hotels and Resorts?
This job at PCH Hotels and Resorts is located in Opelika, AL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at PCH Hotels and Resorts?
Employer has not shared pay details for this role.
What employment applies to this position at PCH Hotels and Resorts?
PCH Hotels and Resorts lists this role as a Full-time position.
What experience level is required for this role at PCH Hotels and Resorts?
PCH Hotels and Resorts is looking for a candidate with "Director" experience level.
What benefits are offered by PCH Hotels and Resorts for this role?
PCH Hotels and Resorts offers following benefits: Health Insurance, Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at PCH Hotels and Resorts?
You can apply for this role at PCH Hotels and Resorts either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.