RSS Tier 2 Technician

Job Title: RSS Tier 2 Technician

Location(s): Mililani, HI

Hours: Regular Full-Time

Salary Range: $80k/yr - $91k/yr

Clearance Requirements

N/A

What you will be doing:

This Person will provide on-site and traveling IT support at Remote Site Support (RSS) and Learning Training Detachment (LTD) locations across CONUS and occasional OCONUS (e.g., Germany). Ensures classrooms, end-user devices, and local network connectivity remain fully operational, coordinating with the central POM/OMC IT Service Management team.

Position Requirements

Minimum Requirements:

Experience:

• Provide Tier 2 desktop and classroom support at LTD and RSS locations.
• Troubleshoot hardware/software, image/reimage laptops, and support classroom AV equipment.
• Coordinate with POM ITS Service Desk for ticket logging, escalation, and closure in Ivanti.
• Perform asset management functions: inventory IT equipment, coordinate shipping/receiving, and process RMAs for RSS/LTD locations.
• Support limited TDY missions to OCONUS sites (Germany) for exercises or classroom setup.
• Serve as the on-site technical liaison to the central DLIFLC IT management team, escalating unresolved issues to CIN, Cyber, or DCO staff as required.

Education:

• BA/BS from an accredited college
• or university with a minimum of 5+ years experience
• or substitute with AA/AS with 7+ years experience.

Certifications:

• CompTIA A+ (baseline hands-on hardware/software support).
• CompTIA Network+ (for network troubleshooting).
• ITIL v4 Foundation (preferred, for incident/change mgmt alignment).

Physical Demands

This is largely a sedentary role; however, some filing is required. The ability to move files, open filing cabinets, and bend or stand as necessary would be required.

Why JASINT?

At JASINT, we proudly boast a “together we can” attitude. That is only possible with a strong talented team. Our goal is to answer the call to provide top mission and Warfighter support at all levels, and that’s why we are seeking you!

We understand and respect the dedication and sacrifice required to serve our nation’s greatest efforts, and our commitment, in turn, is to Support You!

JASINT cares about your work-life balance and offers competitive benefits to help you at every stage of your personal and professional life by providing the following: Retirement/401k with an employer match, employer-paid health, dental, vision for employees, flexible spending accounts (HSA/FSA), company partially funded HSA, STD/LTD, professional development, tuition and certification reimbursement, spot award recognition, PTO, Floating Holidays.

JASINT offers internal and external referral bonuses for all cleared exceptional talent we hire! Friends of yours are friends of JASINT!

JASINT provides equal employment opportunities to all employees and applicants without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic testing results, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

JASINT participates in E-Verify and will provide the federal government with I-9 information to confirm that all new hires are authorized to work in the U.S. To learn more about E-Verify, please visit dhs.gov/e-verify.