RV Service Advisor
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$18-$23/hour
Benefits
Career Development
Job Description
"EVERYONE IS FAMILY IN OUR HAUS"
Company VisionBringing family and friends together to have fun and create memories. Pay$18-$23/hour plus commission ScheduleMonday-Friday 8:00am - 5:00pm with rotating Saturdays Mission
The Service Advisor provides excellent service to customers, by assisting them in their desire to maintain and repair their RV, and by suggesting supplemental services and additional accessories for purchase.OutcomesSuccessful candidates will:- Listen to customer’s description of problems with their RV, clarifying and documenting that information on a work order for technicians to perform the repairs or routine maintenance
- Perform walk around inspections on units to assess damage, repair needs, and opportunities for upselling services and accessories
- Verify warranty and service contract coverage by examining records and explaining provisions and exclusions; interact and negotiate with insurance and contract companies
- Develop estimates by costing materials, supplies, and labor, and calculate customer's payment
- Prepare work orders and match technicians to jobs; oversee technician’s work status and review for accurate billing and payment for time worked
- Perform research on customer RV service records and perform outreach to recommend and schedule preventative and periodically recommended services
- Maintain customer rapport by providing clear communication, explaining estimates, obtaining customer's approval, and answering questions and concerns
- Maintain records of corrective actions planned, customer contact, and authorizations
- Update job knowledge by participating in educational opportunities, such as reading manufacturers' publications
Supervisory Responsibilities
This position supervises a group of Service Technicians. In some locations, this position also supervises a group of Detailers. Responsibilities include instructing and training in work methods; planning, scheduling and assigning work; checking and approving work; evaluating performance; and recommending disciplinary actions regarding unsatisfactory employees.Qualifications- High school diploma
- General knowledge of motor vehicles, building trades or RVs
- Previous experience in a customer-facing service role desirable
Competencies
- Verbal communication skills for friendly and effective customer and employee interactions
- Ability to listen and confirm understanding with customers, and then accurately convey information both verbally and in writing
- Ability to adjust to changing priorities through efficient and productive planning, organizing, and scheduling
- Works effectively both alone and in a team environment, and establishes collaborative working relationships with peers and staff
Physical and Environmental Conditions
- Talking and hearing, repetitive hand motion, using hands to grasp, pushing, pulling, climbing, crouching, and reaching with arms/hands, are required. May occasionally use ladders to access hard to reach areas.
- Ability to lift up to 50 pounds occasionally, and up to 20 pounds frequently, to move objects.
- Some exposure to adverse environmental conditions, but not to the extent of being undesirable.
Disclaimer
- All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
- This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job related instructions and to perform any other job-related duties requested by their supervisor.
- The company reserves the right to add to/revise an employee's job duties at any time at its discretion.
- This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship
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FAQs About RV Service Advisor Jobs at Alpin Haus
What is the work location for this position at Alpin Haus?
This job at Alpin Haus is located in Middletown, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Alpin Haus?
Candidates can expect a pay range of $18–$23 per hour for this role.
What employment applies to this position at Alpin Haus?
Alpin Haus lists this role as a Full-time position.
What experience level is required for this role at Alpin Haus?
Alpin Haus is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Alpin Haus for this role?
Alpin Haus offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Alpin Haus?
You can apply for this role at Alpin Haus either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.