Sales and Customer Service
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Overview
Job Description
- Enthusiastic, assertive personality with strong sales and customer service skills.
- Effectively communicate with customers and employees, bilingual is a plus.
- Disciplined to follow schedules, policies and procedures of British Swim School.
- Able to multi-task using phone systems and appropriate computer programs.
- Provide a best-in-class customer service experience to new and existing customers.
- Meet enrollment goals through telephone calls, online chats and emails.
- Research and stay informed of current and upcoming events and promotions.
- Resolve customer issues and complaints, identify and escalate priority issues.
- Provide customers with product and service information.
- Process payments, changes, move-ups, orders, forms and applications accurately into the system.
- Manage class schedules in scheduling software (JackRabbit) based on the needs of business and instructor availability.
- Attend staff meetings and ongoing training, coaching and role playing as requested by the Franchise Business Owner.
- Customer service and sales experience.
- College Degree preferred.
Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life.
As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.
While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.
We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
