Sales and Rental Coordinator

Job Description:

Job Title: Sales Admin / Rental Coordinator

Location:Greater Kansas City

Base Pay Range: $24.00 - $26.00 per hour

Be the Friendly Face That Helps Change Lives 

At United Access, we believe mobility means freedom. Every day, we help individuals and families gain greater independence through wheelchair-accessible vehicles, mobility equipment, rentals, and adaptive solutions. 

We're looking for a Sales Administrator / Rental Coordinator who enjoys helping people, thrives in a fast-paced environment, and takes pride in creating exceptional customer experiences. This role is perfect for someone who is organized, tech-savvy, compassionate, and passionate about making a positive impact. 

When you join United Access, you're joining a team that genuinely cares about its customers and each other. We offer competitive pay, medical benefits, paid time off, a 401(k) with company match, and the opportunity to do meaningful work every day. 

Bilingual candidates are encouraged to apply. 

Why You'll Love This Role 

• As our Sales Administrator / Rental Coordinator, you'll be a key member of our team, supporting customers, coordinating rental vehicles, assisting with sales activities, and keeping daily operations running smoothly.  This position will have a designated home store while supporting phone and rental operations for both our Lenexa and Kansas City locations as needed.
• You'll often be the first person a customer meets or speaks with, making you an important part of delivering the warm, welcoming experience that sets United Access apart. 

What Makes You a Great Fit?

You Put Customers First 

• You enjoy helping people and creating a positive experience for everyone you interact with. Whether in person or over the phone, you listen carefully, communicate with empathy, and always look for ways to exceed expectations. 

You're Organized and Detail-Oriented 

• You enjoy managing multiple priorities and keeping things on track. Details matter to you, and you take pride in ensuring tasks are completed accurately and efficiently. 

You're Comfortable with Technology 

• You quickly learn new systems and enjoy using technology to stay organized. When faced with a challenge, you're resourceful and proactive in finding solutions. 

You're a Team Player 

• You enjoy supporting others and helping wherever needed. You work well with customers, sales teams, technicians, and leadership to achieve shared goals. 

Key Responsibilities 

Customer Service & Administrative Support 

• Welcome customers and create a positive first impression 
• Manage incoming phone calls and customer inquiries for both the Lenexa and Kansas City locations, ensuring timely, professional customer service.
• Route calls, coordinate communications, and provide administrative support across both store locations.
• Build and maintain strong customer relationships 
• Maintain accurate customer records and account information 
• Process paperwork, payments, invoices, and daily transactions 
• Assist with cash handling, reconciliations, and record keeping 

Rental Coordination 

• Coordinate and manage rental fleet availability, scheduling, and utilization for both the Lenexa and Kansas City locations.
• Collaborate with team members at both locations to ensure rental vehicles are properly prepared, assigned, and available to meet customer needs.
• Prepare rental agreements and collect payments 
• Process rental returns and close rental transactions 
• Assist with occasional rental vehicle deliveries 
• Clean and prep the rental vans for rent.

Sales Support 

• Support sales staff with administrative and customer-facing activities 
• Assist customers with mobility equipment, scooter, and wheelchair lift inquiries 
• Conduct customer follow-up and outreach activities 
• Help drive a seamless customer experience throughout the sales process 

Operations Support 

• Support operational coordination between the Lenexa and Kansas City locations to maintain efficient rental and customer service processes.
• Process vehicle titles, registrations, warranties, and DMV-related documentation 
• Register warranties for mobility equipment installations 
• Manage customer files and documentation 
• Support inventory tracking and ordering processes 
• Assist with special projects and additional administrative duties as needed 

Qualifications

Required 

• High School Diploma or GED 
• Valid driver's license 
• 3+ years of customer service experience in a fast-paced environment 
• Strong verbal and written communication skills 
• Experience working with CRM systems and customer records 
• Ability to manage multiple tasks and priorities simultaneously 
• Strong attention to detail and organizational skills 

Preferred 

• Experience in a medical office, dealership, or service environment 
• Microsoft Word and Excel proficiency 
• Cash handling and accounting reconciliation experience 
• Inventory management experience 
• Bilingual skills 

Benefits 

• Medical, Dental, and Vision Insurance 
• 401(k) with Company Match 
• Paid Time Off and Paid Holidays 
• Career Growth Opportunities 
• Supportive Team Environment 
• Meaningful, Mission-Driven Work 

About United Access 

United Access is a leading provider of wheelchair-accessible vehicles, adaptive driving equipment, mobility rentals, and accessibility solutions. Our mission is to help people live more independent lives through exceptional products, services, and support. 

If you're looking for a rewarding career where you can combine customer service, organization, and problem-solving while making a real difference in people's lives, we'd love to welcome you to the United Access team. 

Apply today and help us deliver mobility, independence, and exceptional customer care. 

BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.