Overview
Job Description
At SiteMinder, we believe our success comes from our people. We build diverse, inclusive teams where different voices, backgrounds and perspectives are valued. Our differences drive innovation for our customers, and our people bring the ideas, expertise and energy that help us keep moving forward. We're better together.
What We Do...
Right now, somewhere in the world, a hotel is taking a booking or increasing their revenue through technology you could help build. SiteMinder is the world's leading hotel commerce platform. For more than 20 years, we've helped hotels attract guests, maximise revenue, forecast demand and perform at their best. Today, our platform supports 56,000+ hotels in 150+ countries, connects to 3,000+ partners and powers more than 140m reservations and AU$85 billion+ in hotel revenue each year.
That's the kind of impact your work can have here. You'll solve meaningful challenges with AI, simplify complexity and build solutions that help hotels perform. Supported by clear purpose, a strong platform and teams who care about what they're building, you'll have the opportunity to shape the future of an industry that never stands still.
About your Sales Appointment Setter role…
In this role, you'll be the first point of contact for potential customers, driving the growth of our business by generating qualified leads and creating opportunities for our Customer Success team. Your energy, persistence, and sales acumen will directly influence our global impact.
What you'll do…
You will spend most of your time on the phone connecting with our existing customer base.
You will use your tenacity to connect with qualified decision makers and your influencing
skills to set appointments for our customer success team.
Pipeline management will be key to your success - engaging with leads in the pipeline over multiple channels (Phone and email) and diligently track progress in CRM.
Meet KPIs: # of outbound calls, emails, contact rate, and meetings scheduled (among others)
What you'll have…
1-2 years of experience in B2B sales, telemarketing, business development, or a similar customer-facing role.
Experience working in a BPO or contact center environment with sales or performance targets.
Strong verbal and written English communication skills, with confidence speaking to business decision-makers.
Basic understanding of the B2B sales process and lead generation.
Experience researching companies and contacts using CRM tools and public websites.
Familiarity with CRM platforms such as Salesforce, HubSpot, or similar systems.
High school diploma or equivalent.
Goal-oriented and comfortable working with daily or weekly KPIs and sales targets.
Passion for sales, lead generation, and building relationships with potential customers.
Enjoys working in a fast-paced, results-driven environment and is motivated to exceed targets.
Our Perks & Benefits…
- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Think this role sounds like you? If so, we'd love to hear from you. Please send us your resume and our Talent Acquisition team will be in touch.
When you apply, feel free to share your pronouns and let us know if you need any adjustments during the interview process, we're here to support you. We also warmly encourage applications from people from underrepresented backgrounds.
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