Sales & Tourism Coordinator

POSITION DATA

JOB TITLE: Sales and Tourism Coordinator

DEPARTMENT: External Affairs

REPORTS TO: Senior Director of Sales

CLASSIFICATION: Non-Exempt

SALARY: $52,000 - $54,400 per year

DATE: April 2026

POSITION OVERVIEW 

The Sales and Tourism Coordinator supports the Group Sales team in managing reservations and related operations, ensuring a seamless, efficient, and high-quality experience for all clients planning visits to the 9/11 Memorial & Museum.

ESSENTIAL FUNCTIONS

• Support the day-to-day operations of the Group Sales team.
• Manage group ticketing requests, including responding to sales line inquiries and the Group Sales email account.
• Process reservations using the Museum’s ticketing and data management systems.
• Provide courteous, solutions-oriented service when addressing client inquiries and resolving concerns.
• Assist with Education Workshop scheduling and related requests.
• Collaborate with internal departments on cross-functional initiatives and special projects.
• Participate in job-specific training to maintain knowledge of systems, procedures, and offerings.

OTHER RESPONSIBILITIES

• Represent the Museum at networking events, as needed.
• Participate in team and departmental meetings.
• Deliver a consistently high standard of customer service across all visitor interactions.

REQUIRED SUPPORT FOR ORGANIZATIONAL EVENTS

• Participate in the Annual 5K Fundraiser and 9/11 Commemoration, as necessary.
• Assist with other special projects and events in support of the 9/11 Memorial and Museum, as necessary.

QUALIFICATIONS/SKILLS REQUIREMENTS 

• Bachelor’s degree preferred.
• Experience in museums, arts and cultural organizations, and/or nonprofit environments preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with ticketing systems (e.g., Gateway) a plus.
• Demonstrated customer service experience.
• Strong written and verbal communication skills, with exceptional attention to detail and organizational ability.
• Proven ability in conflict resolution, leadership, team building, and staff motivation.
• Ability to interact effectively with diverse audiences, including internal teams and external stakeholders at all levels.
• Sound judgment and understanding of responsibility, authority, and accountability.
• Ability to handle sensitive information with discretion and maintain strict confidentiality, including matters related to 9/11 victims, security, and labor relations.

 The National September 11 Memorial & Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, age, national origin, disability, status as a protected veteran, or any other characteristic protected by applicable law.  The 9/11 Memorial & Museum endeavors to make reasonable accommodations for applicants with disabilities and other accommodation needs under applicable law. If you are an individual with a legally recognized accommodation need and require assistance during the application process, please contact Ronni Cantor at careers@911memorial.org with your specific accommodation request.

The 9/11 Memorial & Museum is committed to an organizational culture that supports and reinforces our institutional values including our commitment to inclusive representation. We are committed to reflecting the unique experiences of the nearly 3,000 victims who were killed indiscriminately in the 1993 and 2001 terrorist attacks and the wider communities impacted in lower Manhattan, at the Pentagon, and near Shanksville, PA.