(Non-It) Sales - Solutions Center Rep - Bilingual

Tailored ManagementGrandview Heights, OH

up to $20 / hour

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Overview

Remote

On-site

Compensation

upto$20/hour

Job Description

They are on your side! A leading Fortune 500 insurance and financial services company headquartered in Columbus; Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client's team!Bilingual Solutions Center Representative – AnnuitiesPay Rate: $19.51 per hour, paid weeklyLocation of Assignment: Hybrid (2 days in the office and 3 days at home), Grandview Yard office: 1000 Yard. St., Columbus, OH 43212 (H building, 3rd floor)Schedule:

Training: Initial training period is 6-weeks from 10:00 – 6:30 EST.
Hybrid: 2-days in the office and 3-days at home.
Week 6 (Shadow Week): Monday – Friday with 8-hour shift b/t 8:00 – 8:00 EST
Post Training Schedule is Hybrid. 2-days in the office and 3-days at home.
Also, after the training period, it will be a variable schedule and the shift could be any time between 8:00 AM and 8:00 PM EST, Monday – Friday and can change from week to week.

*Candidates must be bilingual in both Spanish and English*Target Start Date: 8/10/2026, upon completion of new hire onboardingAbout the Role As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.Key Responsibilities

Handle inbound calls about investment plans and products.
Interpret policy changes and provide expert guidance.
Maintain records and use insights to enhance customer relationships.
Ensure compliance with industry regulations and company policies.
Educate customers on financial implications, penalties, and plan benefits.
Strive for first-call resolution and collaborate on escalated cases.
Participate in career development and goal-setting sessions.

What We're Looking For

Must be fluent in both Spanish and English
Education: Recent degree in finance, business, insurance, economics, or communications.
Experience: 1+ year in customer service or sales; must be coachable and enjoy engaging with others.
Skills: Strong communication, problem-solving, and computer proficiency.

Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen#TMCS

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FAQs About (Non-It) Sales - Solutions Center Rep - Bilingual Jobs at Tailored Management

What is the work location for this position at Tailored Management?

This job at Tailored Management is located in Grandview Heights, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Tailored Management?

Candidates can expect a pay range of $19.51 (per hour).

What employment applies to this position at Tailored Management?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Tailored Management?

You can apply for this role at Tailored Management either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.