Sales & Customer Service Associate
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$15-$18/hour
Benefits
Health Insurance
Paid Vacation
Career Development
Job Description
Benefits:
- An environment where diversity is celebrated
- A positive, empathetic, and supportive team and company
- Team member discounts
- Aesthetically inspiring work environment
- Career growth opportunities
- Competitive compensation+ generous commissions
- 401(k) matching
- Bonus based on performance
- Free food & snacks
- Paid time off
Join a high-energy wellness team where guest experience, sales, and culture all come together.
At The NOW Massage Midtown Raleigh & Wake Forest, we’re more than a boutique spa - we’re a fast-paced, guest-focused environment where Experience Guides set the tone for every visit. If you love people, thrive in a sales-driven role, and enjoy working in a supportive team culture, this is where you’ll fit in.
You’ll be the first impression, the last impression, and a key driver of our guest experience and boutique success.
Schedule & Availability
- Must be available for flexible scheduling, including evenings, weekends, and holidays
- Hours of Operation:
- Sunday: 10am–7pm
- Monday–Saturday: 9am–8pm
- High-volume, fast-paced environment where shifts stay busy and engaging
What We Offer
We believe great service starts with taking care of our team.
- Health Insurance (30+ hours/week eligible)
- Paid Time Off (PTO accrual)
- Free Monthly Massages (prioritize your own wellness)
- Monthly Sales Bonus Program (performance-driven earning potential)
- 401(k) Retirement Plan with employer match (eligible after 1 year, 30+ hrs/week)
- Flexible Scheduling
- Complimentary snacks & team perks
- Growth opportunities within a rapidly expanding brand
What You’ll Do
As an Experience Guide, you are the heartbeat of the boutique and a key driver of revenue and guest satisfaction.
- Create a warm, welcoming guest experience from check-in to check-out
- Confidently recommend upgrades and drive membership and sales performance
- Book, adjust, and manage appointments accurately in a fast-paced system
- Handle guest payments and transactions with attention to detail
- Maintain boutique standards before, during, and after shifts
- Support team members and leadership to ensure smooth daily operations
- Resolve guest concerns with professionalism and care
What We’re Looking For
- Strong sales mindset with confidence recommending services and upgrades
- Excellent communication and active listening skills
- Friendly, outgoing, and guest-focused personality
- Ability to multitask and stay organized in a busy environment
- Detail-oriented with strong problem-solving skills
- Team player who contributes to a positive work culture
- Prior sales or customer service experience preferred, not required
Our Culture
The NOW Massage Midtown Raleigh and Wake Forest are locally owned and operated under shared ownership. As one of the first NOW locations, we take pride in fostering a warm, supportive, and uplifting environment for both our guests and team members. While we’re part of a franchise, our boutique truly doesn’t feel like one. We’ve created a space that’s personal, calm, and connected.
We live by:
- Kindness is Magic — every interaction matters
- Everyone Belongs — individuality is respected and valued
- Stronger Together — teamwork is non-negotiable
- Shared Effort, Shared Success — we grow together
- Commitment to Excellence — we take pride in what we deliver
We believe wellness starts with the people who deliver it.
About The NOW Massage
The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States.
Apply Today
If you’re energized by people, motivated by performance, and excited to grow in a wellness-driven, high-volume environment—we’d love to meet you.
Apply now or stop by the boutique for a tour and experience The NOW for yourself.
Compensation: $15.00 - $18.00 per hour
The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products and signature design to cities all over the United States. For more information, please visit thenowmassage.com.
This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.
Automate your job search with Sonara.
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FAQs About Sales & Customer Service Associate Jobs at The NOW Wake Forest
What is the work location for this position at The NOW Wake Forest?
This job at The NOW Wake Forest is located in Wake Forest, North Carolina, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at The NOW Wake Forest?
Candidates can expect a pay range of $15–$18 per hour for this role.
What employment applies to this position at The NOW Wake Forest?
The NOW Wake Forest lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at The NOW Wake Forest?
The NOW Wake Forest is looking for a candidate with "Senior-level" experience level.
What benefits are offered by The NOW Wake Forest for this role?
The NOW Wake Forest offers following benefits: Health Insurance, Paid Vacation, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at The NOW Wake Forest?
You can apply for this role at The NOW Wake Forest either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.