Sales & Customer Service Representative
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Overview
Job Description
- Employee discounts
- Training & development
- Follow up with leads through phone calls, texts, and email
- Convert inquiries into annual and monthly memberships
- Track, manage, and achieve individual sales goals
- Provide outstanding customer service to current and prospective families
- Maintain accurate records in our customer management system
- Support daily front desk operations and administrative tasks as needed
- Assist with facility upkeep and cleanliness to ensure a safe, welcoming environment
- Perform additional duties as assigned to support overall school operations
- Paid on-the-job training
- Employee recognition programs
- Leadership opportunities
- Predictable work schedule
- Free swim lessons for siblings or children
- High school diploma or equivalent
- 1–2+ years of sales experience (inside sales, memberships, enrollment, or service-based sales preferred)
- 1+ year of customer service experience
- Comfortable making outbound calls and following up with warm leads
- Experience working independently and managing goals
- Excellent communication and organizational skills
- Experience in a membership-based business (fitness, childcare, swim schools, etc.)
- CRM or customer management software experience
- Experience working with families or in a child-focused environment
- Additional education in business, communications, or related field is a plus
- Lifeguard, CPR/AED and First Aid certification required within 90 days of employment - training available on site.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
