Sales/Customer Service Account Specialist
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Overview
Job Description
- Health insurance
- Paid time off
- 401(k) matching
- Competitive salary
- Serve as the primary point of contact for assigned accounts (phone, email, text)
- Resolve concerns quickly and professionally, coordinating with operations and technicians
- Proactively follow up after services, answer questions, and reinforce the value of our programs
- Support retention efforts (renewals, holds, save offers, and service calls)
- Recommend the best programs for each property: lawn fertilization & weed control, Tree & Shrub, and pest services
- Make outbound calls/texts for upsells, renewals, and seasonal campaigns
- Identify cross-sell opportunities and clearly explain benefits and expectations
- Meet weekly/monthly sales and retention goals and track results
- Maintain accurate notes and customer details in our CRM
- Schedule and coordinate services with the office and field team
- Process payments, update billing preferences, and assist with installment options
- Document conversations, outcomes, and next steps
- Strong communication skills and confidence on the phone
- Natural relationship-builder with a customer-first mindset
- Comfortable with goal-based work (sales/retention metrics)
- Organized, detail-oriented, and able to manage multiple accounts
- Tech-savvy (CRM, email, spreadsheets, texting platforms)
- Prior experience in account management, customer success, inside sales, or service advising is a plus
- Lawn, landscape, or pest industry experience is helpful—but not required (we’ll train the right person)
- Associate/Bachelor’s degree in Business, Marketing, or related field or equivalent work experience
- Competitive pay structure (base + commission/bonus)
- Paid training and ongoing coaching
- Growth opportunity within a stable, locally owned business
- Supportive team culture and clear expectations
- Employee discounts on Lawn Doctor services (within our service area)
Our Franchisees Need People Like You
Here at Lawn Doctor, we have a very simple approach to our work—be safe, have fun, and change the world one lawn at a time. It’s the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry.
Lawn Doctor locations across the country offer phenomenal employment opportunities. * Whether you’re an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.
Since each of our franchises is locally owned, you’ll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you.
We appreciate your interest and hope to have you on board a local franchise team as soon as possible.
* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.