Sales Development Representative (SDR)
Customer Contact ServicesMinnetonka, MN
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Overview
Schedule
Full-time
Career level
Entry-level
Remote
Option for remote
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Customer Contact Services has been answering the phone for businesses since 1972. We run a 24/7/365 contact center serving healthcare organizations, home services companies, legal practices, and property managers across the country. Six-time Inc. 5000 honoree, 20 million+ calls handled, 5,000+ clients served. We're growing, and we're building our outbound sales engine in-house.The RoleYou'll be one of the first dedicated SDRs at CCS, which means you're not inheriting a playbook — you're helping build one. Your job is simple to describe and hard to do well: find the right prospects, start conversations, and book qualified meetings for our sales team.You'll own a defined vertical and territory (for example, physician groups in the Minneapolis area, or restoration and roofing companies in Texas and Alabama), work a curated prospect list, and run outreach across phone, email, and LinkedIn.What You'll Do
- Prospect and build targeted lead lists using Apollo
- Run multi-touch outreach sequences: cold calls, emails, and LinkedIn
- Qualify prospects against our ideal customer profile and book meetings for the sales team
- Hit a clear, measurable goal: booked meetings that actually happen
- Log activity and keep clean pipeline data
- Feed what you learn back into the playbook: which messages land, which objections come up, which lists convert
- Work directly with the CEO and sales team, not through layers of management
- You book qualified meetings, defined as a meeting that is both booked and attended by the prospect
- Your meetings convert because you qualified honestly, not just to hit a number
- By 90 days, you know your vertical cold: who buys, why they buy, and what they object to
- Drive. You want to sell. You see cold outreach as a challenge, not a chore. Rejection doesn't dent you, it fuels you.
- Phone comfort. You'd rather pick up the phone than hide behind email. Bonus if you've done any phone-heavy work: sales, recruiting, fundraising, customer service, collections, restaurant or retail work with real customer pressure.
- Coachability. You take feedback, apply it fast, and ask for more.
- Curiosity. You want to understand the businesses you're calling, not just read a script at them.
- Organization. You can manage a list of hundreds of prospects without letting things slip.
- Grit. Outbound is a numbers game with a long feedback loop. You keep swinging.
- 1+ year in an SDR, BDR, inside sales, or phone-based role
- Familiarity with Apollo, HubSpot, Salesforce, or similar tools
- Exposure to healthcare, home services, or B2B services
- Ground-floor seat in a new outbound program at a 50-year-old company with real customer proof: referenceable clients in every vertical you'll be calling into
- Direct access to leadership; your ideas shape the playbook
- Clear, transparent comp: base salary plus tiered per-meeting bonuses
- A defined path: SDRs who perform here are the natural pipeline into full-cycle sales roles
- $20.00 per hour during your first 90 days (training and ramp period)
- $50,000 to $58,000 annual base salary upon successful completion of defined ramp performance goals
- Tiered per-meeting bonuses from day one, uncapped: your rate per meeting increases as monthly volume climbs
- Full-time, 40 hours per week, onsite at our Minnetonka, MN office during the ramp period, with a hybrid option available after 90 days based on performance.
- Medical insurance
- Dental and Vision insurance
- 401k matching
- Paid time off
- Life insurance
- Paid company observed Holidays
- Advancement opportunities
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FAQs About Sales Development Representative (SDR) Jobs at Customer Contact Services
What is the work location for this position at Customer Contact Services?
This job at Customer Contact Services is located in Minnetonka, MN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Customer Contact Services?
Employer has not shared pay details for this role.
What employment applies to this position at Customer Contact Services?
Customer Contact Services lists this role as a Full-time position.
What experience level is required for this role at Customer Contact Services?
Customer Contact Services is looking for a candidate with "Entry-level" experience level.
Does Customer Contact Services allow remote work for this role?
Yes, this position at Customer Contact Services supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Customer Contact Services for this role?
Customer Contact Services offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Customer Contact Services?
You can apply for this role at Customer Contact Services either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.