Sales Enablement And Change Management Lead
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Overview
Job Description
Location: On site at location listed in job posting
SUMMARY
We are seeking a dynamic and experienced individual to join First Horizon as the Sales Enablement and Change Management Lead. The Sales Enablement and Change Management Lead will directly report to the SVP, Head of Banking Quality and Productivity. This role is pivotal in driving transformative change across multiple lines of business and focusing on enhancing sales processes and practices. The ideal candidate will possess a deep understanding of banking operations, sales performance management, change management, internal communication needs, business transformation initiatives, and Client Relationship Management (CRM) implementation/modernization. This leader will be responsible for leading change management efforts for CRM modernization, quality improvement initiatives, sales tools and training rollout, and driving adoption and consistency of common sales practices across the lines of business and footprint.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Change Management Responsibilities:
- Manage the enterprise Change Management calendar; provide visibility to overlapping frontline associate impacts and upcoming high-impact changes; balance volume and timing to minimize change overload.
- Lead change management for enterprise-scale Financial Services Cloud transformation across multiple lines of business.
- Partner with stakeholders across the bank to drive adoption of sales tools, including a modernized CRM, for bankers and associates in all lines of business.
- Coordinate UAT with Product/Technology and line-of-business SMEs; define acceptance criteria and test coverage.
- Champion and support program communications, change activities, the Change Champion program, and knowledge management/training.
- Partner on development and deployment of a communications strategy aligned to the change plan.
- Package enablement kits for each release (playbooks, quick-start guides, FAQs, scenarios, videos).
- Own go-live readiness: manage cutover plan and readiness checklist.
- Orchestrate hypercare post-release (office hours, known issue update, sentiment check, rapid feedback intake).
- Stand up adoption dashboards; track usage, report progress to senior leadership.
- Maintain the Change Enablement internal site with resources and best practices for enterprise change experts.
Sales Enablement Responsibilities:
- Responsible for driving consistency in adoption of the sales process and sales tools to drive sales effectiveness and efficiency.
- Partner with Regional and Line of Business Leaders on the annual sales goals setting process.
- Ensures that the sales team is equipped with the necessary resources and skills to achieve sales targets and business objectives.
- Partner with finance on sales reporting enhancements to enable leaders with key insights to coach and drive sales results.
QUALIFICATIONS & SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:
Education: Bachelor's degree in Business Administration or related field; MBA preferred, PMP considered an asset
Experience: 5-10 years of experience leading major change management initiatives, with technology change experience
Skills:
- Self-starter with a bias for action; anticipates needs and drives strategy through execution with minimal oversight.
- Strong understanding of sales processes and methodologies.
- Excellent communication, presentation and training skills.
- Effective execution skills to ensure the successful delivery/implementation of the change management strategy.
- Demonstrated experience implementing change management initiatives and making an impact in cross-functional groups, through influence and change principles.
- Experience in sales performance change management is preferred.
- Proficiency in sales tools and Salesforce CRM software a plus.
- Analytics and strategic thinking abilities.
- Ability to work collaboratively across departments.
- Problem-solving and decision-making skills .
- An ability to manage competing priorities across multiple projects, while meeting deadlines and producing quality deliverables.
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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