Sales Engineer

About the job

Job Purpose

We are seeking a Sales Engineer specializing in Mission Critical Video solutions. The position will be responsible for driving revenue by managing the pre-sales technical process and providing technical expertise and support to the sales team and clients. This role involves designing, specifying, and supporting mission-critical systems tailored for streaming media workflows operations centers. The ideal candidate will have a strong technical background in Systems Engineering, Network Engineering or AV/IT, preferably with experience in control room environments, excellent communication skills, and the ability to translate complex technical concepts into solutions that meet customer needs.

RESPONSIBILITES:

• Own the technical design of Company solutions proposed to partners and customers.
• Become a Company technical evangelist, capable of demonstrating and explaining our products to both high-level decision makers and "deep dive" technical personnel.
• Assist Account Executives with overall account management within assigned accounts & territories
• Assist sales account managers with project management for complex presales engagements.
• Provide pre-sales technical/architectural support to partners and customers.
• Remain knowledgeable and current with industry trends and technical developments that affect target markets, including competitive information.
• Establish long-term relationships with resellers and integrators.
• Attend and assist with the setup and operation of technical systems at regional training and tradeshows.
• Provide support on-site and remote post-sale support when necessary.
• Produce technical documentation including but not limited to, specifications, drawings, network diagrams and cost estimates
• Comfortable with domestic travel, including occasional international travel when necessary.

SKILLS AND QUALIFICATIONS

• Bachelors degree or higher in computer science, engineering or information systems (relevant experience in the military or industry can substitute for a degree)
• Minimum of 3+ years in a pre-sales engineering role in the AV/IT space or similar discipline.
• Experience in designing and implementing AV/IT systems for control rooms and operation centers, including video processing, video wall software, IP video, encoding and decoding technologies and advanced IP networks.
• Experience with the design and deployment of streaming media services across complex LAN/WAN topologies.
• Experience with network and computing security standards and best practices in government and commercial applications.
• Experience with the design and deployment of audio-visual systems and components that complement Company solutions.
• Some combination of experience in designing or managing of the following:
• Linux or Mac OSX server infrastructures
• Microsoft Windows Server and Active Directory infrastructures
• Local and wide area networks (routing/switching, wireless LAN, firewall security).
• Experience troubleshooting video processors, network media streaming solutions and multicast video distribution.
• Familiarity with video compression technologies and real-time media transport protocols, such as MPEG-2 and MPEG-4/H.264, HEVC, RTP, MPEG2-TS, RTMP, HLS and MPEG-DASH.
• Ability to interpret and / or produce design documents including but not limited to specifications, single-line diagrams and network architecture diagrams
• Understanding of web development or scripting languages such as Python, JavaScript, or various command shells,

HIGHLY DESIREABLE:

• Relevant certifications such as CompTIA Security+, CTS-D, CTS-I, CCNA, CCDP or equivalent.
• Identity and access management experience with authentication, authorization, and access control mechanisms.

ABOUT US:

Haivision is a leading global provider of mission-critical, real-time video networking and visual collaboration solutions. Our connected cloud and intelligent edge technologies enable organizations globally to engage audiences, enhance collaboration, and support decision making. We provide high-quality, low latency, secure, and reliable live video at a global scale. Haivision open sourced its award-winning SRT low latency video streaming protocol and founded the SRT Alliance to support its adoption. Awarded four Emmys for Technology and Engineering from the National Academy of Television Arts and Sciences, Haivision continues to fuel the future of IP video transformation. Founded in 2004, Haivision is headquartered in Montreal and Chicago with offices, sales, and support located throughout the Americas, Europe, and Asia. To learn more, visit Haivision at haivision.com.

Why Work at Haivision MCS?

Haivision is a small, cohesive group that provides exceptional products to a loyal and diverse client base. We're a group of people who enjoy working together as well as with our awesome technology. We support professional growth and a comfortable work/life balance. Team members enjoy competitive compensation with full benefits, flexible schedules, ergonomic working stations and other perks. Our relaxed but inspiring headquarters is nested in Atlanta's flourishing Armour Yards, right across the street from SweetWater Brewery and directly adjacent to Fox Brother's BBQ.

Haivision MCS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.