Sales Engineer

Sales Engineer (SaaS)

Location: United States (Hybrid; Minneapolis/Saint Paul Metro preferred)

About Cludo

Cludo helps marketing and digital teams deliver better website search and AI-powered answers. Our platform combines high-quality search with analytics and AI, so teams can continuously improve how people find information on their sites.

As we scale, we're hiring a Sales Engineer who brings real technical depth-and can translate it into practical guidance for prospects, partners, and customers.

The Role

This role sits at the center of technical sales and validated customer success.

You'll work hands-on with prospects and partners to evaluate Cludo in real environments-helping them configure crawlers, structure data correctly, integrate with their CMS or front end, and understand how Cludo's AI capabilities build on a strong search foundation.

This is a consultative role for someone who enjoys solving real-world problems, not just running demos.

What You'll Do

• Lead technical discovery and product demonstrations with Sales

• Design and configure realistic demos using customer data and site structures, including generative AI and future agentic experiences

• Guide customers and partners on crawler setup, data structure, metadata, and field management

• Support integrations with CMS platforms, JavaScript-based sites, and APIs

• Explain and position Cludo's AI features (AI summaries, AI chat) grounded in search and RAG principles

• Help customers optimize relevancy through boosting, rankings, synonyms, facets, and filters

• Troubleshoot indexing, crawling, and performance issues during trials and early onboarding

• Address technical feasibility questions (security, multilingual sites, gated content, firewalls)

• Enable partners through technical training and implementation guidance

• Act as the voice of the customer to Product, sharing patterns, gaps, and opportunities

• Have a front-row seat to (and leading role in shaping) what the future of the web looks like!

What Success Looks Like

• Prospects understand how Cludo is uniquely valuable based on their needs

• Partners feel confident implementing and supporting Cludo

• Sales cycles move faster with fewer technical blockers

• Customers and fellow Cludo teammates come to you for advice and best practices

• Product decisions are informed by real customer situations and value drivers

What We're Looking For

• 2+ years in a technical, customer-facing SaaS role (Solutions Engineer, Sales Engineer, Technical Consultant, etc.)

• Experience explaining complex systems in clear, practical terms

• Strong understanding of how data quality and configuration affect search and AI outcomes

• Hands-on experience with:

• Website crawling and content extraction

• HTML and CSS

• JavaScript-based integrations

• APIs and custom front-end implementations

• UX-minded with strong attention to detail

• Comfortable working across Sales, Product, Partners, and Customer Success

Nice to Have

• Experience with CMS platforms or digital agencies
• Familiarity with search relevancy concepts and optimization techniques
• Exposure to AI/RAG-based systems and their constraints
• Experience with React or modern front-end frameworks
• Understanding of web accessibility and governance considerations
• Experience with Public Sector, Higher Education, or other complex content-heavy website environments

What We Offer

• Competitive compensation

• 100% employer-paid medical, vision, life, and long-term disability

• 50% paid dental and dependent medical/dental coverage

• 4 weeks PTO + 10 paid holidays

• 401(k) with 6% dollar-for-dollar match, immediate vesting

• Unlimited sick time + family care days

• 12 weeks paid parental leave

• Remote, in-office, and hybrid flexibility

• Casual and collaborative office environment with parking, lunch, and snacks included when you're in!