Sales Operation Analyst - Specialty Pharmacy & Health Systems

Job Title: Sales Operation Analyst - Specialty Pharmacy & Health Systems

Reports To: Sales Administration Supervisor

Location: Lake Mary, FL (Hybrid 3 days in office required)

Job Summary

The Sales Operation Analyst supports the Specialty Pharmacy (SP) and Health Systems sales segments by providing accurate, timely, and compliant operational support. This role serves as a key liaison between Sales, internal operational teams, and external customers to ensure seamless order execution, onboarding, account maintenance, and issue resolution.

The ideal candidate demonstrates strong attention to detail, process discipline, and the ability to manage multiple priorities in a fast‑paced, highly regulated environment while maintaining a strong customer‑centric focus.

Primary Responsibilities

• Process and manage sales orders and customer inquiries for Specialty Pharmacy and Health Systems accounts with a high degree of accuracy and urgency.
• Maintain and update required sales and operational trackers daily, ensuring clear documentation of status, actions taken, and next steps.
• Support onboarding of new Specialty Pharmacy and Health Systems sites, including validation of required documentation and tracking onboarding milestones through completion.
• Perform account maintenance activities such as state licensure tracking, address changes, additional location requests, and site updates.
• Prepare and distribute daily sales and order status reports, including open orders, prioritized accounts, and identified risks.
• Coordinate credit and rebill requests, working closely with Accounts Receivable, Sales, and other internal partners to ensure timely resolution.
• Monitor open orders, shipping delays, and holds; proactively escalate risks or service issues to minimize customer impact.
• Provide enhanced support for designated VIP, strategic, and high‑volume SP and Health Systems customers.
• Collaborate cross‑functionally with Sales, Pricing, Contracts, Credit, Finance, IT, and Customer Service to support operational excellence.
• Follow established standard operating procedures, audit requirements, and compliance guidelines to ensure data integrity and pricing accuracy.

Required Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• Minimum of 2 years of experience in sales administration, order management, operations, or a related role.
• Strong attention to detail with the ability to manage multiple priorities and deadlines.
• Demonstrated experience working with sales trackers, order management systems, and reporting tools.
• Proficiency in Microsoft Excel, Outlook, and collaboration platforms.
• Strong written and verbal communication skills with the ability to interact professionally with internal and external stakeholders.

Preferred Qualifications

• Experience supporting Specialty Pharmacy and/or Health Systems sales segments.
• Experience in a healthcare, pharmaceutical, or highly regulated environment.
• Familiarity with pricing accuracy, audit processes, and compliance‑driven workflows.
• Experience supporting VIP or strategic customer segments.

Core Competencies

• Operational excellence and process adherence
• Strong analytical skills
• Proactive issue identification and escalation
• Cross‑functional collaboration
• Customer‑focused mindset
• Ability to thrive in a fast‑paced, deadline‑driven environment

Work Environment

• Hybrid office environment (as applicable)
• Collaboration across multiple departments and sales segments
• High volume of time‑sensitive requests requiring accuracy and discretion

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.